Family Concierge Coordinator

About Us

Childrens Hospital Foundation funds cuttingedge equipment vital research and on the ground support for kids with all illnesses injuries and conditions throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids health landscape the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special It is an exciting time to join the Childrens Hospital Foundation as we embark on a period of transformation to achieve our ambitious fiveyear strategy. We arent just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are not just your skillset. We are looking for people who are purposeful wholehearted collaborative curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of then we want to meet you!

The role

An opportunity has arisen within our Impact Programs team for a Family Concierge Coordinator. This role is a fixed term 12 month contract full time hours and is based at Queensland Childrens Hospital in South Brisbane.

The Family Concierge Coordinator is primarily based in hospital wards and is responsible for welcoming admitted patients and their families to their hospital ward connecting families with Childrens Hospital Foundation programs and providing essential hospital information that supports their healthcare experience. The aim of the role is to offer practical help that has a positive impact on their hospital journey.

This role also supports the wider Impact Programs team with the delivery of a suite of patient and family support programs. Additionally it assists in identifying families who are willing to share their stories with the Foundation to assist our fundraising marketing and brand awareness strategies.

Who are you

You have welldeveloped oral and written communication skills with strong attention to detail

A warm and engaging person with a high level of emotional IQ able to read a room and confidently interact with persons from all walks of life

Possess a level of comfort to recognise and hold space for the emotive environment of a tertiary healthcare facility

Action orientated and full of energy for things you see as challenging not fearful of trying new things and enjoy responding to a fastpaced environment to complete tasks on time

A strategic thinker who uses rigorous logic and methods to solve difficult problems with effective solutions that stretch beyond the obvious

Embrace change and value a collective team approach to innovation and iterative learning

Possess the ability to work independently and effectively with others as a flexible and fair team player and can quickly find common ground and solve problems for the good of all

Have a hunger to make a difference guided by an understanding and commitment to our vision and purpose

Possess strong computer skills including all Microsoft Office suite programs document control and the use of webbased platforms and social media and comprehensive data entry experience using CRM databases

Key criteria

To be successful in this role you will possess the following:

Tertiary qualifications in role related discipline or an equivalent combination of relevant experience and/or education are essential

2 years experience delivering programs and services in the healthcare or family service community

Certification or accreditation in professional boundaries considered highly advantageous

A proven track record of developing relationships with internal and external stakeholders

Experience in providing support or assistance to children and caregivers.

Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.

What is our difference

When you join the team youre not just doing another job. You are playing your part bringing about real change creating the difference every kid deserves. Our team is passionate inclusive fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you including:

A marketcompetitive salary package

3 bonus days of annual leave

NFP salary packaging benefits

Work/life balancethrough flexibleand hybridworking

Learning and development opportunities

Free confidential counselling and wellbeing support for you and your family

Corporate health care plan

How to apply

Select apply for this job complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Childrens Hospital Foundation please go to our website close COB Thursday 27 March 2025however they will be reviewed during this time.

Please Note:

If you require any adjustments to submit your application please get in touch with us at .

We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people living with a disability the LGBTQI community people with neurological differences mature age workers as well as parents and carers returning to the workforce.

To be eligible for permanent employment within the Childrens Hospital Foundation you must be an Australian citizen or a permanent resident.

The Childrens Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the working with children check. All Foundation employees must be eligible for a Blue Suitability Card issued by the Department of Justice and AttorneyGeneral. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.