Senior Specialist Technical Account Manager 1-Year Contract
Senior Specialist Technical Account Manager 1-Year Contract
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Job Description
In Enterprise Technical Account Management (TAM) you will be instrumental in building and maintaining strategic relationships with key clients ensuring their satisfaction by resolving their technical issues optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What youll be doing:
- Relationship Management: Build and nurture longterm relationships with key clients serving as their primary point of contact for technical matters.
- Customer Success: Understand our clients business needs and goals proactively identify opportunities to optimize their payment solutions and ensure successful adoption and utilization of our products.
- Technical Support: Provide expert guidance and troubleshooting assistance to clients addressing their technical inquiries resolving issues promptly and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
- Training and Demo: Help upselling efforts with merchant demonstrations and technical training hold workshops and refreshers on our product offering to keep clients uptodate with new features and deliverables.
- Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout working closely with crossfunctional teams to ensure successful delivery within agreed timelines and specifications.
- Product Feedback: Act as a conduit between clients and internal teams gathering customer feedback documenting feature requests and providing client derived insights to enable continuous improvement of our product roadmap.
- Market Intelligence: Stay uptodate with industry trends emerging technologies and regulatory changes in the payments landscape sharing relevant insights with clients to help them navigate the evolving landscape.
Qualifications :
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
- Bachelors degree in a relevant field (e.g. Computer Science Information Technology Business Economics Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
- Familiarity with Payments industry regulations and technical frameworks 3DS SCA AVS MIT)
- Familiarity with APIbased integration methods and related tools/frameworks
- Familiarity with front and back end technologies (i.e. JavaScript CSS HTML etc)
- Excellent communication and interpersonal skills with the ability to effectively engage with both technical and nontechnical stakeholders.
- Resultsoriented approach with a focus on delivering exceptional customer satisfaction.
- Knowledge of payments technology compliance standards and security protocols related to payments (e.g. PCIDSS PSD2 is a plus.
- Willingness to travel occasionally to client sites as required.
- Good in speaking and writing in both English and Chinese and in speaking Mandarin
Additional Information :
Apply without meeting all requirements
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Hybrid Working Model
All of our offices globally are onsite 3 times per week (Tuesday Wednesday and Thursday). Weve worked towards enabling teams to work collaboratively in the same space while also being able to partner with colleagues globally. During your days at the office we offer amazing snacks breakfast and lunch options in all of our locations.
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
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Employment Type
Full-time
