SMB Senior Account Manager
SMB Senior Account Manager
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
We are looking for a Senior SMB Account Manager to drive renewals expansion and longterm strategic partnerships with our Australia & New Zealand clients. The role is ideal for a highly driven consultative sales professional who thrives in managing a highvolume book of business while delivering measurable value to customers.
As a trusted advisor you will:
- Own and manage renewals upsells and crosssells to drive maximum revenue retention and growth.
- Proactively engage clients to ensure full adoption and ROI of LinkedIns Talent & Learning Solutions.
- Act as a strategic partner to customer identifying needs solving challenges and guiding them to bestfit solutions.
- Navigate complex stakeholder relationships from endusers to senior decisionmakers to increase product engagement and contract value.
- Leverage data insights to forecast mitigate churn risk and maximize expansion opportunities.
Success in this role requires strong commercial acumen resilience and the ability to influence business outcomes.
Responsibilities:
- Drive account growth by maximizing renewals upsells and crosssells.
- Proactively manage a highvolume book of business balancing shortterm wins with longterm customer success.
- Leverage data insights to forecast opportunities mitigate risks and make informed decisions.
- Collaborate with internal teams (e.g. Scaled Customer Success Technical Support Billing Collections) to address customer needs and enhance engagement.
- Develop strong strategic relationships with key stakeholders to build trust and increase the value of LinkedIns solutions.
- Continuously improve through feedback ongoing learning and staying informed about market trends and customer needs.
Qualifications :
Basic Qualifications:
2 years of experience in a quotacarrying sales role (renewals account management or consultative sales)
Preferred Qualifications:
- Background in SaaS HR tech or recruiting software sales.
- Strong negotiation skills for valuebased contract discussions with senior stakeholders.
- Ability to analyze account data forecast risks and drive retention strategies.
- Excellent communication time management and prioritization skills in a fastpaced sales environment.
- Experience selling to ANZ markets.
- Proficiency in MS Office (Outlook Excel Word and PowerPoint).
- Strong understanding of the HR and Talent industry.
Suggested Skills:
- Strategic Account Management
- Stakeholder Engagement & Influence
- Revenue Retention & Growth
- Consultative Sales & Negotiation
- DataDriven Decision Making
- Time & Pipeline Management
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
