Senior IT Technician
Senior IT Technician
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$ 60000 - 75000
1 Vacancy
Job Description
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
Distinguishing Factors
This position is distinguished from an IT Support Technician I and II by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decisionmaking abilities. This involves working directly with customers monitoring backups providing advanced troubleshooting assistance to clients and other IT Support Technicians determining best practices and standard computing procedures and fostering good communication between TeamLogic IT and their clients. The Senior IT Technician addresses customer computing needs and resolves assigned service requests monitors site performance and uptime through ongoing customer communication and feedback. The position recommends and initiates process improvements to maximize operational efficiency supports a variety of advanced projects and tasks helps lead mentor and coach other IT Support Technicians while also demonstrating a high level of proficiency with regards to company concepts practices and protocols.
- Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of enduser issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform handson fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install oversee and configure endpoint protection.
- Microsoft 365 advanced proficiency
- Microsoft Azure and other public cloud management and oversight.
- Server administration via Active Directory File & Print services DNS DHCP.
- Network firewall switch and router administration and maintenance.
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Advanced experience with desktop and server operating systems including Windows 7 Windows 10/11 Server 2012 Serverand Mac OS.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and medium sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
