Small Business Unit Manager

About HUB

HUB International is a top 5 global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. HUB has more than 600 offices across the United States Canada and Puerto Rico with more than 18000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Overview:

The Small Business Unit Manager is responsible for the administration and operation of the Small Business Unit Staff in assigned locations; supervising assigned personnel and the direct handling and servicing of commercial accounts in accordance with the practices policies and procedures of the Company. This role requires an individual who is professional and who displays the drive determination and selfmotivation to lead a team of Account Managers.

Essential Duties and Responsibilities:

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an allinclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences equalize peak work periods or otherwise to balance the workload.

• Direct the services of the department
• Supervise and direct department personnel (Account Managers and Account Techs) including training motivation and performance appraisals
• Work with Operations Leader and staff to develop performance management and career paths/succession planning
• Work in conjunction with the Operations Leader in the hiring or dismissal of personnel within the commercial department
• Monitor balance and coordinate workloads among department personnel
• Promote account rounding and cross selling
• Provide technical knowledge and expertise to department personnel regarding appropriate coverage
• Support and mentor SBU Department as related to daily functions between middle market and small business
• Oversee with the assistance of our Quality Control department the quality control review process to assure the production of quality work and the provision of excellent customer service
• Work with Sales Executives to maintain synergy with Hub International corporate goals our carrier requirements and the needs of our clients
• Act as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experiencebased judgment to resolve. May also negotiate with underwriters and carriers
• Pursue professional studies and maintain familiarity with trends in the industry and new insurance products
• Improve/refine professional and supervisory skills through continuing education
• Establish and maintain good working relationships with company sales representatives underwriting and claim representatives
• Other responsibilities as assigned by Regional Operations Leader

Work and Education Experience Requirements:

• MUST hold current Property/Casualty License in resident state; includes maintaining by meeting all continuation education and other requirements
• Extensive insurance knowledge and experience
• High school diploma or equivalency; some college preferred
• Supervisory experience
• Thorough knowledge of Commercial Lines coverages and markets
• Experience with agency management system
• Experience with Microsoft Office products
• Excellent organizational interpersonal listening communication skills and ability to work in a team environment

Training requirements:

• Department and Position Specific Training
• Advanced Leadership Skills
• Microsoft Office Applications
• Office Etiquette
• Ethics
• Time Management
• Advanced Customer Service
• E and O Basics

Additional/preferred:

• Life/Disability License
• Any additional designations/specializations CIC CPCU or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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