Level 2 Support Engineer
Level 2 Support Engineer
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Job Description
The Role:This Support engineer role covers level 2 technical Support for all Morningstar Australasia applications products and services and therefore requires both a structured service mindset together with strong technical focus.
This role requires you to investigate troubleshoot and drive issues to successful resolution in accordance with outlined service level agreements while actively communicating with various stakeholders and internal teams.
Proactive monitoring management and troubleshooting of business critical and operational processes is also an important aspect of this role.
The ideal candidate is a selfstarter who understands technology operations and prides in delivering exceptional customer service to Morningstars clients by quickly and accurately diagnosing problems and coming up with quick solutions.
This is a fantastic growth opportunity for service minded individuals with a knack for software development to gain a wealth of experience on a broad range of technologies with a potential to transition into a high performing development team at Morningstar and be part of a global company.
This position is based in our Mumbai Office.
Responsibilities
Perform monitoring intake troubleshooting of reported application & product issues.
Facilitate and demonstrate accountability for technical problems until resolution.
Coordinate & undertake releases for bug fixes with the technology team members.
Mobilize fast response & resolution of production/client issues in coordination with Client Services Operations Product and Technology Teams.
Suggest & coordinate system enhancements and improvements through active feedback and coordination with product & development teams on repeat issues affecting production systems.
Ensure outlined Service level agreements are understood and met.
Become an expert on Morningstar methodology functionality and product features via various channels and programs.
Collaborate with Morningstars operations development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base.
Contribute to service improvement initiatives and other related projects as needed.
Communicate customer/product feedback to the Operations & Development teams.
Requirements
Bachelors degree.
35 years of fulltime work experience in a technical support role
Handson experience/working knowledge of following technologies:
Amazon Webservices toolset
Java on Linux platform (Highly desirable)
C#.NET on Windows platform (desirable)
Javascript XML XSL JSON jQuery LinQ Spring (Desirable)
TSQL/SQL Server
Linux operating system from an application investigation/troubleshooting perspective
Experience troubleshooting & supporting applications in a production environment.
Financial industry background or interest preferred.
Ability to understand and convey client business requirements to Operations Product & Development teams.
Ability to integrate into a team and work well with others
Good written and oral communication skills in English.
Ability to perform under tight deadlines.
Ability to adapt to different situations and thrive in a challenging fastpaced environment
Experience with Agile methodologies such as Extreme Programming (XP) and Scrum
Cando attitude with good multitasking skills.
Morningstar is an equal opportunity employer
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
I10MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityEmployment Type
Full-Time
