Technical Support Analyst 2 Hybrid
Technical Support Analyst 2 Hybrid
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Job Title: Technical Support Analyst 2 (Hybrid)
Location: Richmond VA
Duration:12 Months
Job Description:
The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
Skills:
Skill Required / Desired Amount of Experience Recent experience in a fulltime Help Desk/Technical Support position 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products including MS Office prod 2 Years 2 or more years of experience entering information and working with a trouble ticket issue tracking system 2 Years Experience and proficiency with Microsoft Visio SharePoint and Office applications 2 Years Proven analytical and problemsolving abilities 2 Years Excellent verbal and written communication skills 2 Years Ability to work independently with minimal direction and as a team 2 Years Highly motivated and selfdirected 2 Years Ability to present ideas in businessfriendly and userfriendly language. 2 Years Ability to work independently with minimal direction and as a team 2 Years Highly motivated and selfdirected 2 Years Knowledge of Active Directory Desired 2 Years CompTIA A Certification Desired 2 Years Experience with Symantecs Altiris and Ivantis Service Desk. Desired 2 Years
Location: Richmond VA
Duration:12 Months
Job Description:
The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
- Answering all calls for the Helpdesk creating tickets and assigning them to the Helpdesk analysts.
- Candidate performs password resets and unlocks AD client and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to client staff.
Skills:
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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