Customer Service Team Lead
Customer Service Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Hiring training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring reps understand and comply with all call center objectives performance standards and policies
- Answering rep questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating rep performance providing learning or coaching opportunities and taking corrective action if necessary
- Preparing reports and analyzing data to assist management as they determine call center goals
- Working with other supervisors and management team members to support reps and maximize customer satisfaction
- Assist in the formulation of targets for individuals and teams
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment calls waiting etc
- Ensure adherence to policies for attendance established procedures etc
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
- High School Diploma
- Call center customer service and supervisory experience preferred
- Proficiency with technology especially computers software applications and phone systems
- Exceptional verbal and written communication skills
- Ability to coach train and motivate employees and evaluate their performance
- Excellent problem solving leadership and customer service skills
- Analytical efficient and thorough
- Ability to remain calm and courteous under pressure and navigate tense situations especially during busy hours
- Working knowledge of MS Office and CRM software
We want to change the way America thinks about healthy by taking all ofthe time for planning shopping and prep out of your week. Already youve got more time to work out train or just keep up with your active lifestyle. Never mind researching your meals controlling your caloric content balancing proteins vegetables and complex carbohydrates or learning the skills needed to expertly cook and season your food. Instead choose from hundredsof delicious dishes on our Fresh Meal Plan menu with all the nutritional planning done for you. Consider Fresh your weekly meal planner.
Forget about the expense of sourcing the finest freshest gourmet ingredients with perfect portions to avoid wasted leftovers or repeating the same dish over and over do it all for you saving you time and money. With us as your official meal plan youll enjoy fresh healthy gourmet food delivered right to your door. Its that simple.
Employment Type
Full-Time
