Helpdesk Tier 1
Helpdesk Tier 1
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USD 59500 - 70000
1 Vacancy
Job Description
Working at AmTrav:
AmTrav is now a subsidiary of TravelPerk a hypergrowth SaaS platform offering companies a onestopshop for booking managing and reporting business travel. Our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. Weve become the leading allinone travel management solution.
About the Role:
Were looking for a Helpdesk Tier 1 technician to provide frontline technical support for our employees. Youll troubleshoot and resolve PC and Mac issues assist with software and hardware setups and escalate complex problems as needed. AWS proficiency is strongly preferred as we leverage cloud infrastructure for our operations.
Key Responsibilities:
Provide firstlevel support for PC and Mac users troubleshooting hardware software and network issues.
Assist in setting up and maintaining workstations peripherals and user accounts.
Support cloudbased applications and services with a preference for AWS expertise.
Document issues solutions and processes in a ticketing system.
Collaborate with Tier 2 and IT teams to escalate and resolve complex problems.
Ensure security protocols and best practices are followed for device and network access.
What will you need to succeed
1 years of IT support experience preferably in a Helpdesk or Service Desk role.
Familiarity with AWS cloud services (EC2 S3 IAM etc. is highly preferred.
Strong knowledge of Windows and macOS troubleshooting.
Experience with ticketing systems and remote support tools.
Basic networking knowledge (WiFi VPNs DNS DHCP).
Excellent communication and problemsolving skills.
Nice to Have:
Experience with MDM tools (Jamf Intune etc..
Scripting or automation knowledge (PowerShell Bash Python).
Certifications like CompTIA A AWS Certified Cloud Practitioner or ITIL Foundations.
Nice to Have:
- Experience with MDM tools (Jamf Intune etc..
- Scripting or automation knowledge (PowerShell Bash Python).
- Certifications like CompTIA A AWS Certified Cloud Practitioner or ITIL Foundations.
How We Work:
At AmTrav we believe in the power of bringing people together for reallife (IRL) connections. We take an IRLfirst approach to work which means youll be expected to work in person at least three days a week. Therefore you should live within commuting distance of one our office in Chicago. Meeting in person strengthens connectivity productivity and creativity making us a better workplace overall and has the added benefit of building bridges
Benefits:
We respect worklife balance and offer flexible schedules alongside competitive salaries. Our fantastic benefits include:
Competitive compensation including equity in TravelPerk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical dental vision and life
Financial benefits like 401k or Roth with company matching and HSA or FSA plan.
Global presence and hybrid working style
Unforgettable TravelPerk events including travel to one of our hubs
Learning and professional development opportunities
Exponential growth opportunities
Paid maternity/paternity leave
IATAN Travel Agent membership with discounts on travel worldwide.
Pay range and compensation package:
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $59500 $70000 per year. Actual compensation may vary based on specific qualifications experience and other jobrelated factors.
Work Schedule: Daily schedule is 7am4pm CT. This is a salary position and will be expected to work outside of the daily schedule when required.
About Amtrav:
Working with us isnt likely something youve experienced before. Were laid back and welcoming with a firm grasp on resultsdriven work. We dont want to hold your hand or look over your shoulder but we expect the greatness that we know is in you and exists in everything we do. That might sound a little dramatic but we take our work seriously (we just think it doesnt have to always feel so serious).
About TravelPerk:
Founded in 2015 and headquartered in Barcelona weve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a unicorn and in 2024 we raised $104 million in additional investment with a total valuation of $1.4 billion.
Weve been winning awards too. Since 2023 weve been voted one of the best places to work one of the fastestgrowing apps and tech companies and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise Red Bull GetYourGuide and Aesop trust us to supercharge their corporate travel.
Were an equal opportunity employer meaning youre welcome at AmTrav regardless of your appearance where youre from or anything else that makes you you.
Employment Type
Full-Time
