IT Service Desk Specialist mfd - Augsburg
IT Service Desk Specialist mfd - Augsburg
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Job Description
LOCATION: Augsburg Germany
Note on Office Presence: We welcome applications from candidates (m/f/d) across the region! However if your place of residence is more than 50 km from our office in Augsburg we kindly ask you to briefly outline in your cover letter how you plan to ensure regular presence in the office. Thank you
TASKS AND RESPONSIBILITIES
- First point of contact for our employees when it comes to IT related issues
- Provide remote and onsite/field support if required
- Manage tickets and ticket communication
- Set up of laptops/enduser devices during new employees onboarding
- Manage the IT warehouse
- Execute standard requests for IT Services
- Contribute to the continuous improvement of IT processes
- Participate in projects
EXPERIENCE AND QUALIFICATIONS
- Completed training in the field of IT or several years of experience in IT
- Up to three years related work experience
- Works under close to moderate supervision makes recommendations for solutions
- Skilled specialist with Windows 10 and 11 iOS Linux (macOS)
- Understands implications
- Experienced in working with Office 365 apps such as Microsoft Teams OneDrive for Business SharePoint Outlook etc.
- ITIL ITSM user experience (in ServiceNow)
- Good written and spoken German and English
- High level of customer and service orientation
- Willingness to learn about other IT topics as needed
If you have any questions about the position or application process our People team is happy to assist.
Florian Hermann
IGEL Technology GmbH
MariaCunitzStr. 7
28199 Bremen Germany
Tel: 49 0 421 /
Please note that we are unable to hire applicants residing in countries outside our legal entities countries. IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives.
IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
Additional information
Please click here to access theinformation according to art. 13 data protection regulation (DSGVO) for applicants
Required Experience:
Unclear Seniority
Employment Type
Full-Time
