Client Engagement Operations Specialist

Description

• Support the collaboration between the department and member support teams to ensure cohesive service delivery.
• Maintain department communication avenues including but not limited to email Teams channels/chats SharePoint sites etc.
• Partner with cross functional teams to ensure client plan and benefit changes are processed correctly help identify areas of improvement and coach team on correct process.
• Support the department monthly meetings and training through preparation potential presentation delivery and followup.
• Report on CEG team performance metrics against team goals and provide monthly/quarterly/annual reportouts
• Works closely with the Finance team to develop data for reporting and analytics
• Partner with Marketing to execute client support campaigns
• Maintain the department onboarding tools and lead the new team member training sessions.
• Assist with the tactical portion of client related onsite meetings.
• Develop and maintain department work flows as requested.
• All other duties as assigned.

• Education: Bachelors Degree or equivalent experience
• Bachelors Degree or equivalent experience
• At least 3 to 5 years business experience utilizing data mining workflow automation and other master data operations research
• Role will require heavy use of Salesforce and CPQ data previous experience with Salesforce reporting required
• Project management experience preferred
• Ability to effectively work with ambiguity and adapt to changing priorities and deadlines in a fastpaced environment
• Outstanding critical thinking skills
• Attention to detail in problem solving and
• Strong interpersonal communication skills including influencing and ability to encourage innovation
• Highly collaborative style willingness and demonstrated ability to work in teams proven relationship building skills
• Sound judgment and discretion able to handle sensitive and confidential information appropriately
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook Word Excel PowerPoint) IM/video conferencing (Teams & Zoom) and telephones efficiently.
• A high degree of personal accountability and trustworthiness a commitment to working within Quantum Healths policies values and ethics and to protecting the sensitive data entrusted to us.

Whats in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health vision and dental featuring our bestinclass healthcare navigation services along with life insurance legal and identity protection adoption assistance EAP Teladoc services and more.
• Retirement: 401(k) plan with up to 4 employer match and full vesting on day one.
• Balance: Paid Time Off (PTO) 7 paid holidays parental leave volunteer days paid sabbaticals and more.
• Development: Tuition reimbursement up to $5250 annually certification/continuing education reimbursement discounted higher education partnerships paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15 years dedication to diversity philanthropy and sustainability and peoplefirst values that drive every decision.
• Environment: A modern workplace with a casual dress code open floor plans fullservice dining free snacks and drinks complimentary 24/7 fitness center with group classes outdoor walking paths game room notary and drycleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers were committed to empowering our ERGs and were proud to be an equal opportunity employer .

• TobaccoFree Campus: To further enable the health and wellbeing of our associates and community Quantum Health maintains a tobaccofree environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from thirdparties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process or in order to complete the essential duties of the position upon acceptance of a job offer click here to submit a recruitment accommodation request.