Collections Special Credits Senior Specialist II - Total Loss
Collections Special Credits Senior Specialist II - Total Loss
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Job Description
Join JPMorgan Chase & Co. as a Collections Specialist and be part of a team that values diversity integrity and teamwork. We offer a dynamic work environment with opportunities for growth and development competitive base salary and a wide range of benefits. Your role will be crucial in helping our customers manage their financial obligations while contributing to the success of our business.
As a Total Loss Senior Specialist II within our Collections team you will engage with customers to collect on past due accounts offering solutions and options to meet their needs. You will navigate multiple technologies and maintain a strong customer focus ensuring respectful and empathetic interactions. Your role is vital in supporting our customers and contributing to the firms success.
Job Responsibilities:
- Collect on past due accounts while maintaining a customercentric approach.
- Communicate effectively with customers in a metricsdriven environment.
- Navigate multiple technologies while staying engaged with customers.
- Demonstrate excellent negotiation and decisionmaking skills.
- Exhibit strong communication skills and a focus on customer satisfaction.
- Treat customers with respect and respond with empathy.
- Show sensitivity and compassion in difficult situations.
- Demonstrate personal excellence including punctuality integrity and accountability.
- Work independently and collaboratively within a team.
- Think critically and exercise independent judgment.
Required Qualifications Capabilities and Skills:
- High School diploma/GED required.
- Willingness to work in a 100 phonebased customer interaction environment.
- Minimum of two years of customer interaction or support experience.
Preferred Qualifications Capabilities and Skills:
- Proficiency with basic computer functions including navigating a Windowsbased environment.
- Auto and Collections experience.
- Previous negotiation skills.
- Experience in a customer support role either by phone or facetoface.
- Strong proficiency in using computer applications and conducting internet searches.
Work Schedule:
Work schedules will vary including evenings and weekends. Candidates must be flexible to accommodate training and operational hours. Specific details will be provided by the Recruiter.
Why Join Us
At JPMorgan Chase & Co. we offer a competitive base salary and a wide range of benefits including paid time off savings programs health care insurance plans and tuition assistance. We invest in your development with industryleading training and provide opportunities for professional growth and advancement. Join a highenergy team that values diversity integrity and teamwork.
Required Experience:
Senior IC
Employment Type
Full-Time
