Scientific Support Specialist- HYBRID

About Us

Revvity is a developer and provider of endtoend solutions designed to help scientists researchers and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11000 colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.

Find your future at Revvity

Please submit a cover letter along with your job application.

TheScientific Support Specialisthelps researchers achieve cutting edge scientific results by providing timely highquality support to customers using our full portfolio including Dharmacon brandgene editing RNAi cell culture gene expression & companion diagnostic products.

Working as part of our highly experienced technical team the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing presales questions and inquiries troubleshooting problems and managing complaints in a fastpaced and dynamic work environment. Through indepth interactions across the company this role will provide extensive insight into the business world and would be a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge. The position will be ultimately based in our offices either in Lafayette CO or Cambridge UK on a hybrid basis.

Key Responsibilities

• Provide scientific support by phone email and webchat to customers requesting product guidance and/or help troubleshooting experiments.

• Maintain uptodate knowledge of our dynamic portfolio of products solutions and services

• Effectively communicate (both written and oral) with interdepartmental teams

• Understand product applications challenges and strategies for good experimental design

• Work with customer support R&D and product management as part of troubleshooting activities

• Support local and international fieldbased teams by answering scientific inquiries

• Continually strive to improve soft skills to provide an outstanding customer experience

• Assist in the preparation and review of technical documents and web content for new and existing products

• As a frontline representative of the company this position will influence customer allegiance so professionalism and courtesy are required at all times

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• MS or Ph.D. in Biological Sciences.

• 12 years handson practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR PCR cloning and transfection/transduction)

Preferred Qualifications:

• Experience with gene editing and/or RNAi

• Previous technical or customer support experience

• Experience using a CRM

• Excellent analytical problem solving and interpersonal skills

• Outstanding listening verbal and written communication skills required

• Attention to details essential

• Ability to work effectively in a team environment

• Strong selfmotivation and focus

Compensation:

The base salary range for this fulltime position is $70000$75000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity work location and additional factors including jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses equity or other benefits which may be applicable and are dependent on the level and position offered.

#LICH1

#LIHybrid

What do we offer

We provide competitive and comprehensive benefits to our are some highlights of our benefits:

• Medical Dental and Vision Insurance Options

• Life and Disability Insurance

• Paid TimeOff

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvitys benefits by visiting ourBswiftpage. LogIn instructions are provided towards the bottom of the Bswift page.

*For benefiteligible roles only. Parttime and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal state and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the abilityor unable to usethe online application system and need an alternative method for applying you may contact.