Collections Specialist
Collections Specialist
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USD 60000 - 70000
1 Vacancy
Job Description
COMPENSATION:
Stanton Norfolk offers rich benefits recognition opportunities for professional growth and competitive salaries. The range for this position will be between $60000 and $70000. Salary offers will be based on the candidates experience in similar roles.
JOB SUMMARY:
The Collections Specialist will be responsible for recovering outstanding debts from residents by negotiating payment plans resolving disputes working with outside counsel for escalated cases and referring tenants to community services for social services intervention as needed. The candidate will maintain accurate and organized records of all legal documents correspondence and case files in both digital and physical formats. The individual will track deadlines and ensure timely completion of all required documentation.
RESPONSIBILITIES:
- Manage rent collection efforts working with tenants to resolve outstanding balances and negotiating payment plans as necessary.
- Run collections report on the 15th of each month and send first reminder notice to residents. Follow up with a phone call to residents to make payment arrangements to bring their arrears current.
- Run a second collections report on the 25th of each month and send a second notice to residents. Follow up with a phone call to the affected residents to make payment arrangements that will make them current.
- Setup and maintain a monthly tracker report that itemizes the amount initially in collections and the amount recovered.
- Refer residents to Community Services if social services intervention is necessary.
- Serve as a liaison between tenants property management and legal representatives providing clear and timely information regarding legal proceedings and requirements.
- Review lease agreements to ensure compliance with the terms and assist in enforcing tenant obligations.
- Work with property management to address lease violations and escalate legal action when necessary.
- Engage with tenants professionally to resolve payment issues minimizing legal action when possible.
- Serve as a liaison between tenants property management and attorneys to facilitate dispute resolution.
- Collaborate with outside counsel on complex legal matters related to nonpayment lease violations and regulatory compliance.
- Maintain organized case files and assist in gathering necessary documentation for legal proceedings.
- Create and maintain a monthly report that tracks cases sent to the attorney. The report should include court filings deadlines case statuses and any other pertinent information.
REQUIREMENTS & COMPETENCIES:
To be successful the Collections Associate should possess the following skills:
- Minimum of 2 yearsexperience with collections.
- Ability to identify gaps and create improvements.
- Teamwork and Collaboration.
- Ability to apply policies and procedures to solve everyday company issues.
- Excellent verbal written and interpersonal communication skills with the ability to adapt to the various communication styles of residents.
- Ability to write collections correspondence and collection documentation.
- Ability to work in conjunction with property managers external attorneys vendors and associates.
- Must have a strong work ethic integrity and good business acumen.
- Proficient in the use of excel with the ability to create complex reports.
- Strong working knowledge of Google Suite and Microsoft Suite.
- Strong organizational skills project management and data analysis required.
- Knowledge of Yardi is a plus.
- Bilingual English/Spanish.
EXPECTATIONS & HOW WE WORK:
We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a resultsdriven organization that focuses on inclusiveness empowerment and impact. AAFE employees are accountable collaborative and strong communicators with a core strength of community service and development. We are strategic thinkers who are committed to racial equality and treating each other and the communities we serve with respect and dignity. We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to adhere to the following:
- Ensure compliance with all building contract requirements and oversight agency requirements.
- Provide highquality customer service to both internal and external partners and coworkers.
- Support efforts that ensure a safe and healthy work environment.
- Understand and embrace the value in collaborating with people of different cultures races genders ethnicities beliefs experiences and ideas.
- An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Maintain a positive helpful attitude.
- Enjoy your time at work!
WHO WE ARE:
Stanton Norfolk Inc. is a division of Asian Americans for Equality Inc. (AAFE) that manages the daytoday operations of over 1000 units of affordable housing and 100 units of commercial and community facilities across nearly 50 multifamily properties serving individuals and families in Manhattan and Queens neighborhoods including Chinatown/Lower East Side Flushing and the Far Rockaways. Currently Stanton Norfolks portfolio is comprised of full tax credit / affordable properties as well as commercial spaces as part of mixeduse buildings. We pride ourselves in providing a full breadth of management services to provide quality safe and affordable housing; maintenance; financial reporting; and resident relations.
Asian Americans for Equality (AAFE) is a 501 (c) 3 nonprofit organization based in New York City. Founded in 1974 in Manhattans Chinatown to advocate for equal rights AAFE has transformed in the past four decades to become one of the citys leading housing social service and community development organizations. AAFE advances racial social and economic justice for Asian Americans and other systematically disadvantaged communities guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for firsttime homebuyers. Through our affiliate Renaissance Economic Development Corporation AAFE supports immigrant entrepreneurs offering lowinterest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of lowincome tenants seniors and immigrant youth. AAFE strives for a more equitable city through research advocacy and grassroots community organizing.
Stanton Norfolk Inc. is an equal opportunity employer
Required Experience:
Junior IC
Employment Type
Full-Time
