Production Support Specialist

Combined Insurance a Chubb Company is seeking a Production Support Specialist (PSS) to join our fastpaced high energy growing are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hardworking talented professionals!

Job Summary

The Production Support Specialist (PSS) is a wellrounded techsavvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs providing requirements assisting with documentation of test cases the setup of forms and variables in the administrative system and executing tests during UAT.

The Production Support specialist will work with our internal and external partners and our fulfillment team to ensure seamless communications and roll outs for our products and services are performing as designed.

This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.

Responsibilities

• Understand group insurance regulations related to fulfillment including situs rules
• Participate in project lifecycle for new product rollouts and regulatory changes
• Assist with UAT of projects as assigned by Manager
• Manage vendor print report log and troubleshoot policy errors
• Draft cover letters for special mailings using Microsoft Word
• Handle duplicate policy requests for complex cases
• Create sample policies for the field
• Audit benefit setup completed by Contract Specialist team when needed
• Handle complex benefit setup for groups with nonstandard fulfillment rules when needed
• Organize multiple production issues customer requests and inquiries from other sources.
• Maintain ownership until resolution of issue.
• Other projects and duties as assigned

COMPETENCIES

• Problem Solving:Takes an organized and logical approach to thinking through problems and complex complexity by breaking down issues into manageable beyond the obvious to get at root insight into problems issues and situation.
• Continuous Learning:Demonstrates a desire and capacity to expand expertise develop new skills and grow and takes ownership of opportunities to learn acquire new knowledge and deepen technical advantage of formal and informal developmental on challenging work assignments that lead to professional growth
• Initiative:Willingly does more than is required or expected in the objectives on time with minimal and willing to go the extra mile in terms of time and effort. Is selfmotivated and seizes opportunities to make a difference.
• Adaptability:Ability to redirect personal efforts in response to changing receptive to new ideas and new ways of doing prioritizes according to competing demands and shifting navigate through uncertainty and knows when to change course
• Results Orientation:Effectively executes on plans drives for results and takes accountability for and does not give up easily in challenging situations. Recognizes and capitalizes on full accountability for achieving (or failing to achieve) desired results
• Values Orientation:Upholds and models Chubb values and always does the right thing for the company colleagues and direct truthful and trusted by as a team ethically and maintains a high level of professional high collaboration within own team and across the company; constantly acts and thinks OneChubb

Skills

• Excellent written and verbal communication skills strong team player
• Advanced knowledge of MS Suite of products and/or Adobe Acrobat Pro
• Working knowledge of JavaScript
• Ability to work independently
• Proven ability to learn processes infrastructure systems and applications
• Ability to operate in a dynamic environment and retain focus on goal achievement
• Understanding/experience/familiarity with policy contracts

Educationand Experience

• High School diploma or equivalent
• Some college preferred

The pay range for the role is $minimum to $56000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.