Cisco UCCE Developer
Cisco UCCE Developer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Highlights:
Location: Tempe AZ
Position Type: contract
Hourly Rate: based on experience
Residency Status: US Citizenship required
Our client is seeking a highly skilled Cisco UCCE IVR and Dialer Scripting Specialist to join their team. As a key member of their telecommunications department you will be responsible for designing developing and maintaining IVR (Interactive Voice Response) and dialer scripts within the Cisco Unifed Contact Center Enterprise
Responsibilities:
- Design develop and maintain IVR and dialer scripts to support various customer interactions and business requirements.
- Collaborate with stakeholders including business analysts project managers and contact center managers to gather requirements and translate them into effective IVR and dialer solutions
- Configure thorough testing and debugging of IVR and dialer scripts to ensure reliability scalability and compliance with industry standards and best practices
- Provide technical expertise and support to troubleshoot and resolve issues related to IVR and dialer functionality integration and performance
- Stay updated on emerging technologies trends and advancements in IVR and dialer scripting and recommend innovative solutions to enhance our contact center capabilities.
- Collaborate with crossfunctional teams including network engineers system administrators and other teams to integrate IVR and dialer solutions appropriately
- Document system configurations processes and procedures related to IVR and dialer scripting and provide training to end users and support teams as needed
- Participate in ongoing maintenance activities such as software updates and upgrades patches and system enhancements to ensure the stability and reliability of UCCE environments
- Contribute tot the development and implementation of strategies to improve call center performance customer satisfaction and operational efficiency
Requirements
- Minimum of 3 years experience in designing developing and implementing IVR and dialer solutions within a Cisco UCCE environment
- Proficiency in Cisco Unified Contact Center Enterprise (UCCE) components including CUCM CVP and Call Studio
- Strong programming skills in scripting languages such as Cisco Unified Contact Center Enterprise scripting javaScript or Python.
- Experience with telephony technologies protocols and standards including SIP VoIP etc
- Solid understanding of contact center operations processes and best practices
- Excellent analytical problemsolving and troubleshooting skills
- Strong Communication collaboration and interpersonal skills
- Ability to work independently and effectively manage multiple priorities in a fastpaced environment
- Cisco certifications (e.g. CCNA CCNP CCIE) are a plus!
Employment Type
Full Time
