Software Product Specialist
Software Product Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 67000 - 72000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
About the Position:
Be a key player in Cobalts success by empowering our clients to maximize the potential of our cuttingedge CRM solutions. As a Software Product Specialist youll become an expert in our mobile and browserbased applications built on the powerful Microsoft Dynamics 365 platform. Youll partner with clients solving realworld business challenges and guiding them to success with our software. This entrylevel position within our Customer Support team offers an exciting opportunity to learn grow and make a real impact. The Software Product Specialist (Level I) is an entrylevel position that is part of our customer support department and reports to the Associate Director of Customer Support & Success.
If youre a problemsolver who thrives in a collaborative environment and loves staying ahead of the tech curve we encourage you to apply!
Primary Duties:
Benefits & Compensation:
The Software Product Specialist (Level I) position pays an annual base salary of $67000 $72000 based on experience with a target bonus of 5 of the base salary.
Cobalt offers all employees medical vision dental life and disability insurance a 401(k) plan with employer matching paid time off a training budget and a relaxed work environment in Crystal City. We host multiple events for our employees each year including fun quarterly events a holiday party and a company retreat. In addition we offer multiple avenues for giving back to the community through a variety of volunteering opportunities.
Required Qualifications:
Hybrid Work Policy:
Cobalt has adopted a hybrid remote work policy in order to continue fostering our company culture of teamwork and collaboration. All employees are expected to work a minimum of 30 days per quarter at Cobalts office in Arlington VA.
About Cobalt:
Cobalt is an enterprise business software development company that is focused on customer relationship management (CRM) solutions. We provide industryspecific software products as well as custom software development services for our customers. Our software projects can include any or all steps in the software development life cycle from planning all the way through to maintenance. We use an agile scrum methodology that brings together members of all of the different departments at Cobalt to deliver highquality software for our customers by seeking input and disseminating knowledge to a diverse group of stakeholders.
Be a key player in Cobalts success by empowering our clients to maximize the potential of our cuttingedge CRM solutions. As a Software Product Specialist youll become an expert in our mobile and browserbased applications built on the powerful Microsoft Dynamics 365 platform. Youll partner with clients solving realworld business challenges and guiding them to success with our software. This entrylevel position within our Customer Support team offers an exciting opportunity to learn grow and make a real impact. The Software Product Specialist (Level I) is an entrylevel position that is part of our customer support department and reports to the Associate Director of Customer Support & Success.
If youre a problemsolver who thrives in a collaborative environment and loves staying ahead of the tech curve we encourage you to apply!
Primary Duties:
- Investigate and resolve client support tickets developing your troubleshooting skills and product knowledge.
- Research and implement innovative solutions to meet evolving client needs expanding your technical expertise.
- Deliver exceptional client support via phone and email honing your communication and problemsolving abilities.
- Collaborate effectively with internal teams learning from experienced colleagues and contributing to project success.
- Proactively monitor incoming support requests gaining insights into client challenges and platform performance.
- Participate in quality assurance testing contributing to the delivery of highquality product releases.
- Develop specialized expertise in a key component of the Cobalt platform becoming a valuable asset to the team.
- Create userfriendly documentation and deliver engaging training sessions enhancing your communication and presentation skills.
- Mentor and coach fellow support team members developing your leadership and mentorship capabilities.
Benefits & Compensation:
The Software Product Specialist (Level I) position pays an annual base salary of $67000 $72000 based on experience with a target bonus of 5 of the base salary.
Cobalt offers all employees medical vision dental life and disability insurance a 401(k) plan with employer matching paid time off a training budget and a relaxed work environment in Crystal City. We host multiple events for our employees each year including fun quarterly events a holiday party and a company retreat. In addition we offer multiple avenues for giving back to the community through a variety of volunteering opportunities.
Required Qualifications:
- A fouryear degree from an accredited institution
- 12 years of professional work experience preferably in a technical and/or training field
- Fluency in English with excellent verbal and written communication skills
- Ability to work in the U.S. without sponsorship
Hybrid Work Policy:
Cobalt has adopted a hybrid remote work policy in order to continue fostering our company culture of teamwork and collaboration. All employees are expected to work a minimum of 30 days per quarter at Cobalts office in Arlington VA.
About Cobalt:
Cobalt is an enterprise business software development company that is focused on customer relationship management (CRM) solutions. We provide industryspecific software products as well as custom software development services for our customers. Our software projects can include any or all steps in the software development life cycle from planning all the way through to maintenance. We use an agile scrum methodology that brings together members of all of the different departments at Cobalt to deliver highquality software for our customers by seeking input and disseminating knowledge to a diverse group of stakeholders.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
