Customer Relationship Manager
Customer Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Relationship Manager KICVENTURES
Join our crew! KICVentures is a private investment company founded in 2005 by Harvardtrained Dr. Kingsley R. Chin who brings unique experience to the intersection of medicine business and information technology. Were equipped to identify niche healthcare opportunities and encourage total global inclusion beginning with our team. Were about handson headsdown efforts complemented by a company culture that fosters engagement. Collaboration drives our innovation and we work with the best and the brightest in the business movers and shakers all hands on deck for success. As evolution happens we revolutionize.
Position overview
The Customer Relationship Manager is responsible for building purposeful and meaningful relationships that build company and product trust with our core surgeon base across the KIC Medical Device platform that includes SpineFrontier NanoFUSE and AxioMed.
Duties and responsibilities
Establish strong and sustainable relationships with surgeon KOLs surgeon customers OR support staff members and sales distribution partners
Maintain high level of clinical market and product knowledge
Know our surgeons needs and wants and document them in executive summaries for each surgeon
Be well versed in KICVs customer service value proposition and how that is delivered to each individual surgeon. This includes clinical research product development and product marketing
Solve surgeon requests and proactively find solutions to our surgeons issues and challenges
Handson management of every assigned account and ensure complete satisfaction and maximum utilization of the product or services provided to our surgeons
Identify and onboard prospective surgeons specifically residents and fellows to introduce SpineFrontier technology and company value proposition
Develop and support Surgeon Advisory Board to ensure stakeholders voices are delivered to product development teams
Support surgeon training visits at Boston HQ and remote labs
Develop relationships with key personnel nurses administrators and important GPO groups
Develop surgical technique guides product literature competitive updates sales binders launch packets web content distributor bulletins press releases and sales support information
Provide market intelligence feedback to senior management on things such as pricing reimbursement competitive strategies and tactics demonstrations techniques customer training needs etc.
Support local meetings and national conventions of key orthopedic and neurosurgical societies or groups.
Qualifications
Bachelors degree in marketing communication nursing or STEM
Ability to inspire and motivate others through action is critical in this role
Excellent organizational skills and the ability to work under pressure
Sense of ownership selfstarter and the desire to wear multiple hats to succeed as a team not solely as an individual in a fastpaced environment
Understanding of sales/business principles required
Minimum of 7 years sales experience with a proven track record of sales achievement
Exceptional written verbal and presentation skills required
Capable of navigating through difficult situations and producing a positive outcome
Passion energy and enthusiasm to drive results and take projects to completion
Working conditions
Work is generally performed within an office environment with standard office equipment available. Travel up to 70
Physical requirements
Must be able to read write and communicate fluently in English.
Apply now
Interested candidates please send resume and cover letter to
Required Experience:
Manager
Employment Type
Full Time
