Customer Excellence Specialist EMEA

Who are we

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation persistent monitoring and natural catastrophe solutions; owning and operating the worlds largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time even when its cloudy or dark providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make datadriven decisions to address timecritical challenges in various sectors such as maritime disaster management insurance and finance.

Our team is a tightknit group of experts across many disciplines (e.g. engineering software development radar technology etc.. Were innovative driven people who strive for excellence in everything we do. Teamwork curiosity and having fun are core values at ICEYE and contribute to Making the Impossible possible!!

Why should you work for us

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE you will be part of making the impossible possible whilst shaping the Earth Observation industry. You will work with varied diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realize that without great people we can not succeed therefore you will be an integral valued and appreciated colleague with the ability to directly shape the vision and direction of the business.

We actively support Continuous Professional Development and will provide access to a range of avenues to allow you to succeed including courses training and attendance at conferences. ICEYE is a place where your development your growth and your success is a priority.

What is the role

We are seeking a dynamic and detailoriented professional to join our team as a Customer Excellence Specialist for the EMEA region. This role is crucial in ensuring the seamless delivery of satellite radar data to our customers and managing orders from submission to final product delivery. The role requires proactive problemsolving and the capacity to handle various scenarios autonomously. The ideal candidate will have a background in geography remote sensing aerospace or related fields along with exceptional communication skills in English. This role involves shift work without night shifts.

Regular Customer Excellence Responsibilities

Order Management:

• Oversee the entire order process from submission to the delivery of the final product.
• Prepare comprehensive feasibility studies for satellite imagery ensuring customer requirements are met.

Satellite Resource Planning:

• Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
• Perform SAR image quality control to maintain high standards.

Customer Interaction:

• Resolve customer inquiries and complaints promptly.
• Collaborate with crossfunctional teams (satellite operators sales analytics product software) to address project and customerrelated issues.
• Serve as a vital interface between clients and ICEYE ensuring effective communication and interaction.

Process Improvement:

• Contribute to the enhancement of existing processes and documentation.
• Report to management on key performance metrics and anomalies.

Product Knowledge:

• Maintain a thorough understanding of the companys products support and services.

Account Management Responsibilities

Governmental and Commercial Contracts:

• Serve as the point of contact for EMEA governmental contracts and commercial clients.
• Conduct feasibility studies and effectively communicate results to customers.

Relationship Building:

• Build and maintain trusted relationships with customers serving as a key contact for orderrelated queries.

Training and Progress Monitoring:

• Coordinate and conduct service training for both internal and external customers.
• Monitor order progress closely proactively identifying and resolving potential issues.

Reporting:

• Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).

• Bachelors degree in Geography Remote sensing Aerospace or a related field.
• Proven experience in customer excellence or account management roles.
• Strong analytical and problemsolving skills.
• Excellent written and verbal communication skills in English and Finnish

• A job that matters in a dynamic Earth Observation environment with a scaleup approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport transport bike benefit wellness lunch etc.
• Phone subscription with iPhone of choice
• Relocation support (i.e. flight tickets accommodation relocation agency support)
• Time for selfdevelopment research training conferences or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee tea snacks and sweets to accompany your daily space mission

Diversity equity and inclusion

At ICEYE we believe that diversity isnt just a buzzword its our greatest asset.

Were committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity which is why we actively seek out individuals from all walks of life backgrounds and experiences.

Whatever your background we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished because together were stronger.

Apply now to start your ICEYE journey and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye