IS Field Specialist PAM Health Corporate
IS Field Specialist PAM Health Corporate
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Job Description
Overview
The Information Services Field Specialist will be responsible to provide onsite technical assistance across all hospitals and corporate office locations within the PAM Health organization supporting all IS related functions. This role will also perform internal support for employees across the PAM Health organization. Candidates should have a strong mix of technical and customer service skills and be passionate about technology and helping people. This position will require a minimum of 50 travel as needed up to 75. This is an exempt position.
Responsibilities
Job Responsibilities:
- Installs configures and troubleshoots Windows operating systems
- Installs configures and troubleshoots Network equipment and network connectivity software
- Assists Network Engineer and Helpdesk in debugged network issues as required
- Resolves all issues in a timely manner ensuring customer satisfaction with each interaction
- Keeps customer and IS team informed of issues and provides status updates in ticket tracking system
- Escalates issues as necessary to other individuals or groups within the IS organization as appropriate.
- Image capturing for computer deployments
- Provides Tier IIIII support to Helpdesk and corporate office when onsite
- Provides after hours support through oncall availability with flexibility to work on varied shifts
Secondary Responsibilities at Home Office:
- Handle Tier 2 service desk escalations through tickets or phone
- Under supervisors guidance and management performs project management tasks/activities in compiling documentation analyzing workflows and coordinating activities associated with any project
- Follow up on outstanding requests and ensure timely resolution
- Provide support and mentorship to IS Help Desk Technicians
- Assist with answering service desk calls supporting employees across the organization
- Troubleshoot and resolve IS related problems and escalate as necessary
- Troubleshoot and diagnose network issues
Customer Service
- Maintains the highest level of customer service via courtesy compassion and positive communication
- Promotes the Mission and Vision of PAM Health within the work environment and the community
- Respects dignity and confidentiality by adherence to all applicable policies and procedures
Health and Safety
- Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
- Participates in OSHA required training
- Follows universal precautions as appropriate for position; complies with employee health requirements for continued employment
- Reports unsafe practices to management
- Knows own role in case of an emergency
Qualifications
Education and Training:
Desired: Bachelors degree or equivalent of education and experience
Preferred: Bachelors degree in Computer Science A Sec or MSP certification and HIPPA certification
Experience:
3 years experience working in a Windows environment
Knowledge Skills and Abilities:
- Experience working with Windows 7/8/10
- Current active directory maintenance knowledge
- PC hardware printers scanners computer peripherals mobile devices (iOS Android)
- Client PC connectivity Ethernet TCP/IP and VPN
- Prior experience maintaining and troubleshooting servers and network issues
- Ability to communicate technical information both verbal and written to a wide range of endusers
Required Experience:
Unclear Seniority
Employment Type
Full-Time
