Payroll HCM Software Support Specialist
Payroll HCM Software Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Apex Human Capital Management (HCM)has been selected four years in a row for INC 5000s list of fastest growing companies in the U.S. We are a market leader in cloudbased payroll and HR technology. Over 300 payroll service firms nationally use Apexs technology as the core of their business. Apexs comprehensive suite of products and services includes payroll payroll tax human resources time and attendance workers compensation payroll debit cards and other business management tools normally reserved for large enterprises. Apexs cuttingedge cloudbased technology allows its customers to compete effectively featureforfeature with larger established firms while dramatically improving their workforce productivity.
Apex HCMl islooking for an experience payroll professional to fill the role of a Payroll Software Support Specialist. The Payroll Software Support Specialists role is to ensure proper support operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual give handson help via remote desktop sessions.
Responsibilities of the Payroll Software Support Specialist:
- Field incoming help requests from end users via both telephone and tickets in a courteous manner.
- Duties include determining functional specifications for and designing documenting analyzing creating and testing Apexs software systems and programs.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or department.
- Record track and document the request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
- Apply diagnostic utilities and analyze software functionalities to aid in troubleshooting.
- Test new software products and releases including fixes to ensure problem has been adequately resolved.
- Develop and document software help files tutorials and release notes.
- Preparing and delivering online onsite and offsite training to customers.
Job Requirements
- Bachelors degree preferred.
- 2 years payroll / HCM software experience.
- Ability to make independent decisions on matters of significance.
- Ability to work both independently and as a team player.
- Ability to work in a fast paced environment with deadlines and goals.
- Attention to details and time management skills.
- Excellent communication skills i.e. written/verbal Ability to read analyze and interpret policies documents and regulations.
- Ability to write reports and business correspondence.
- Ability to effectively establish rapport present information and respond to questions from managers clients customers and the general public.
- Skill and ability to meet people listen and communicate effectively.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to interpret a variety of instructions furnished in written oral or schedule form.
- Knowledge of computer skills.
About Apex HCM
Apex HCM is a market leader in licensing cloudbased payroll and HR software technology payroll service firms and vendors nationally use Apexs technology as the core of their business. We are a rapidly growing technology firm recently ranking as one of the fastest growing companies in the United States by Inc..
Benefits:
- Three weeks paid vacation accruing day one of work
- 13 Paid company holidays
- Health dental vision and life insurance
- Health Insurance starts first of month following start date
- 401(k) plan with company match
Required Experience:
Unclear Seniority
Employment Type
Full Time
