Senior Infrastructure Engineer

Role Senior Infrastructure Engineer

Shift Rotational

Job Description

The ideal candidate should be someone who thrives on delivering high quality operational output new experiences and technical challenges.

• As a Senior Infrastructure Engineer working in Morningstars IT infrastructure team you will be involved in the support of LAN WAN and Datacenter Networks for Morningstars growing IT infrastructure that currently covers over 33 offices and 6 Datacenters worldwide.

• You will also be involved in the transition of second line support processes and functions to the new team in Mumbai.

• Interested candidates should have a proven track record of supporting significant Network Infrastructures.

• The successful candidate for this role should have at least 68 years experience in an IT support role and should have experience and knowledge of Cisco Switches Routers Firewalls Cisco ACI Palo Alto Firewall and AWS/Azure Cloud Networking.

• A CCNP or higherlevel certification is required and experience of Cisco Wireless & ISE Zscaler ZIA & ZPA Cisco Umbrella and Palo Alto Firewall and DNAC technology would be advantageous.

• Candidates should have excellent English strong communication skills and a degree in Electronics and Telecommunication or computer science with strong academic record.

• Preference will be given to applicants with relevant IT industry technology certifications. (CCNP Data Center CCIE R&S/Data Center & ITIL v4

• Candidate should be willing to work in 24X7 rotational shifts.

Day to Day responsibilities:

• Monitor Support and Administration of Morningstars Global WAN Wired and Wireless LAN of Corporate Offices and Datacenter networks

• Routine review and implementation of Firewall ACL changes

• Routine review and implementation of URL filtering requests using Cisco Umbrella and Zscaler ZIA Cloud based solutions.

• Routine review and implementation of Cisco ACI requests

• Routine review and implementation of NACL SG and AWS firewall requests

• Networking task related to Azure and AWS cloud networking

• Work with SDWAN provider for AWS directconnect and Azure ExpressRoute connectivity issues

• Managing and maintaining the operational integrity of our systems

• Prepare review and maintain standard operating procedure document

• Troubleshoot issues related to WAN optimization and its policy implementation

• Routine maintenance of network devices Router Switches and Firewalls by following device lifecycle management

• Planning of major task related to network changes like routing firmware upgrades etc.

• Peer review change and SOPs prepared by infrastructure engineers

• Responding to escalations related to incidents and alerts escalated by Morningstars NOC or automated alerting

• Follow change problem and incident management process

• Analyze and act on WAN and Internet link bandwidth utilization reports

• Planning of routine WAN and internet link failover testing

• Troubleshoot Cisco ISE and Wireless related issues and escalate to third line engineers if required

• Ensure SLA for requests & Incident are met

• Coordination and followup with Cisco TAC on issues related to Cisco products

• Asist with the transition of Knowledge and support processes to the infrastructure engineers

Technical Skills and Requirements:

• Bachelors Degree or Diploma in Electronics and Telecommunications Computer Science or Information Technology or any equivalent field with strong academic credentials is required.

• At least 68 years of experience in a networking focused second line support role

• Good English communication and presentation skills (written & verbal).

• An ability to demonstrate a focus on attention to detail and highquality results.

• Knowledge of Jira ticketing system

• Solid understanding of networking fundamentals and concepts.

• Handson experience on Cisco ACI

• Handson experience on AWS Firewall NACL SG and Directconnect.

• Good Understanding on Azure Express Route vWAN firewall routing

• Hands on Palo Alto firewall

• Knowledge on monitoring and troubleshooting of Cisco Wireless technologies.

• Knowledge on Cisco Identify Service Engine (ISE)

• Knowledge on Network Management tools like Entuity

• Knowledge on WAN optimizers like Riverbed

• Knowledge on URL filtering and monitoring of Cisco Umbrella environment

• Hands on experience on Cisco Data center switches routers and firewalls and knowledge on routing protocols like EIGRP OSPF and BGP

• Strong knowledge & good experience on Site2Site VPN Remote VPN Data Protection URL filtering NAT QOS IPSEC

• Basic knowledge on SDWAN & Cisco DNAC

• Cisco CCNP Data Center or higherlevel certification

Advantageous:

• ITIL Foundation certification

• Cisco DNAC and ACI

• Zscaler ZIA and ZPA

• CCNP Data Center or CCIE R&S/Data Center

Morningstar is an equal opportunity employer.

Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.