Sales Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

WE BUILD WHAT MATTERS

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About SPM Oil & Gas

SPM Oil & Gas a Caterpillar company provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally we deliver engineered oilfield and drilling equipment repair and certification mechanical and rotating equipment repairs and upgrades rapid prototyping of spare parts robust asset management operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

The Role

Understand the marketplace and grow our SPM products and services with our customer base (existing and new).

Job Duties/Responsibilities may include but are not limited to:

• Understanding of our business channel and acting within the business processes and executing commercial actions to drive growth.

• Designing and assisting on the forecast while leveraging sales techniques to support of new products and services.

• Define and execute customer coverage plans and leverage tools for more professional experience.

What You Have Skills Knowledge & Experiences:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants needs and expectations.

Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:

• Discusses industryspecific flagship products and services.

• Demonstrates current knowledge of the regulatory environment for industry segment.

• Describes the contribution of own function as it relates to the industry segment.

• Participates in major industry professional associations; subscribes to industryspecific publications.

• Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking: Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decisionmaking process.

• Identifies obtains and organizes relevant data and ideas.

• Participates in documenting data ideas players stakeholders and processes.

• Recognizes clarifies and prioritizes concerns.

• Assists in assessing risks benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Basic Understanding:

• Describes nonverbal behaviors that influence the interpretation of the message.

• Cites examples of effective and ineffective communications.

• Explains the importance of effective business communication.

• Speaks/writes using correct language mechanics and gestures.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:

• Describes qualities of effective and ineffective negotiations.

• Explains the basic concepts of negotiating.

• Accesses organizational policies and practices for negotiating.

• Utilizes techniques for establishing rapport and building trust.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with clients to address critical issues and resolve major problems.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:

• Presents product technology or service costs and benefits in reaction to prospect or customer requests.

• Describes general concepts practices and benefits of valuebased versus product selling.

• Documents proposed product/service solutions to be presented to potential customers.

• Pursues additional value selling education or training to enhance traditional sales practices.

Basic Qualifications:

• Must be at least 21 years of age.

• Have a clean driving record which generally means:

• No more than 2 moving violations within the last 12 months.

• No more than three 3 moving violations in the past three 3 years.

Additional Information:

• Relocation to Kilgore TX is available

• This position requires up to 50 travel

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance we offer a total rewards package that provides dayone benefits including but not limited to:

• Competitive salary and annual bonus program

• Medical dental and vision coverage

• Paid time off plan (Vacation Holiday Volunteer Etc.

• Companymatched 401(k) plan

• Stock option opportunity over time

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and longterm disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident Identity Theft Protection)

• Strong community involvement

This position is currently a fully onsite work model requiring you are onsite in Kilgore TX.

At Caterpillar we are committed to a diverse and inclusive environment that values and respects the unique talents experiences and viewpoints of our global employees. Our vision is to continually develop the Best Team to build innovative solutions for our global customers deliver superior results for our stockholders and positively impact the people and communities we serve.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer such as H L TN F J E O.

As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:

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