Multi-Site Clinical Office Manager

Job Description:

MultiSite clinical Office Manager

Our client based in Philadelphia is currently seeking a Clinical Office Manager to support their growing independent primary care practice.

Summary:

This position reports to the Director of Operations and is responsible for all daily operations of assigned clinical locations including management of all frontline nonexempt staff ensuring appropriate clinical operations adherence to budgets adherence to regulatory standards patient experience (including quality safety and satisfaction) and experience of physicians and staff. Alongside the site medical director (s) and Director of Operations you will continually assess daily operations to identify areas for ongoing improvement and oversee implementation of improvement initiatives.

Responsibilities:

Supervision of frontline staff:

• Supervises all frontline nonexempt staff in assigned clinical locations including all staff work functions.
• Conducts performance appraisals of staff supervised with input from providers and the Director of Operations.
• Assures completion of housewide and sitespecific annual staff competencies.
• Cultivates an environment where physicians and support staff work together as a team to improve practice operations.

Daily Clinical Operations:

• Responsible for managing all daily operations of assigned practice sites.
• Routinely measures and monitors assigned areas of responsibility to maximize efficiency of practice site operations.
• Assesses and revises as necessary an appropriate staffing/skill mix for assigned practice sites.
• Assesses and adjusts exam room assignments to physicians to maximize efficiency and productivity.
• Continually reviews and adjusts operations in order to maximize efficiency and improve practice workflows.
• Communicates and ensures compliance with medical center policies and procedures.
• Regularly assesses front desk (reception registration scheduling copays etc. for accuracy and efficiency and adjusts processes accordingly.
• Routinely monitors waiting times (i.e. access for appointments and waiting in the office) and develops plans to address issues with the Director of Operations.
• Assures adequate staff coverage for all facility functions to maintain delivery of quality care.
• Monitors daily staff work schedules and makes staffing adjustments as needed to ensure efficient operations.

Financial Sustainability:

• Responsible for operational budget of assigned practice sites.
• Manages labor expenses including overtime and agency labor.
• Oversees patient registration procedures to assure accurate registration.
• Responsible for procurement of supplies to maintain compliance with budget.

Regulatory:

• Work with the Director of Operations to ensure practices and workflows are adherent to all required regulatory standards.

Patient Experience:

• Fosters positive team collaboration and staff development to facilitate achievement of patient quality/safety/satisfaction and customer service excellence goals.
• Functions in the role of patient advocate by being in the position of initial contact for patientrelated issues.
• Actively involved in promoting effective working relationships between staff and physicians.

Experience and Skills:

Requirements:

• 3 years of recentdirectexperience as a physician practice manager or physician practice office manager preferably with multisite responsibility
• 3 years of experience using an EMR required
• Associates degree in Management Accounting Nursing Medical Practice Management or equivalent

• Proven leadership and management skills

• Excellent time management multitasking task prioritization and organizational skills
• Strong critical thinking investigation and problemsolving skills
• Strong understanding of physician practice clinical workflow best practices
• Knowledge and understanding of thirdparty payers HMOs PPOs Medicare Medicaid etc.
• Knowledge and understanding of insurance benefits (deductibles copays coinsurance) and eligibility verification
• Knowledge and understanding of prior authorization / precertification
• Knowledge and understanding of HIPAA and other applicable regulations

Our client is an equal opportunity employer.

Excellent benefits including healthcare retirement savings plan paid time off and more.