Duty Manager
Duty Manager
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Job Description
Reporting To: Cinema Manager
Job Summary:
The Duty Manager plays a pivotal role in ensuring seamless cinema operations during their shift. They are responsible for managing the overall customer experience supervising frontline staff ensuring operational efficiency maintaining safety protocols and supporting revenue generation across various departments including box office concessions and auditorium management.
Key Responsibilities:
1. Operational Oversight
Supervise all cinema functions including ticketing food & beverage counters housekeeping and ushering during assigned shifts.
Monitor auditorium conditions and ensure screenings start on time without technical disruptions.
Liaise with the technical team to resolve projection or sound issues swiftly.
2. Customer Experience Management
Act as the first point of contact for escalated guest concerns and provide timely resolutions.
Ensure staff deliver prompt polite and professional service at all customer touchpoints.
Maintain ambience cleanliness and hygiene across the premises for an enhanced guest experience.
3. Staff Management
Manage guide and motivate team members to ensure productivity and adherence to SOPs.
Conduct shift briefings and assign duties to staff efficiently based on crowd levels and requirements.
Monitor staff performance and report absenteeism misconduct or exceptional behavior to the Theatre Manager.
4. Financial & Inventory Management
Handle and verify daily cash collections billing accuracy and revenue reports from all counters.
Ensure proper stock control of food beverages and consumables; coordinate reordering as needed.
Reconcile POS data with physical cash and stock and report anomalies if any.
5. Compliance & Safety
Ensure fire safety equipment emergency exits and firstaid kits are functional and accessible.
Conduct regular safety drills and ensure staff are trained for emergencies.
Adhere to FSSAI norms COVID protocols (if applicable) and local legal compliance.
6. Marketing & Upselling
Encourage staff to upsell combo offers loyalty programs and premium seating.
Promote ongoing movie launches offers or special screenings to customers.
Collaborate with marketing teams for of local promotions and campaigns.
Qualifications:
Bachelors Degree in Hospitality Business Administration or any related field (preferred).
4 years of experience in hospitality retail or cinema operations (at least 1 year in a supervisory role).
Required Experience:
Manager
Employment Type
Full-Time
