RSA - Cape Town Corporate Consultant
RSA - Cape Town Corporate Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Information
Job title:
Corporate Travel Consultant (Cape Town)
Purpose:
To provide personalized business travel management and boutique service to our clients through multilevel relationships and our industry expertise.
Primary duties and responsibilities (KRAs)
1. Customer experience:
- Drive a customer service mentality by delivering on the brand CVPs
- You will be responsible for the customer experience from quoting booking finance queries and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)
2. Systems and processes:
- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.
3. Sales Ability :
- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets commission and incentives
- Achieve monthly targets
- Sales ability drive brand initiatives for greater customer engagement & retention
Hierarchy:
Assistant Team Leader Team Leader Area Leader GM
Key communication and relationships:
Internal:
Corporate Traveller Travel Managers Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations Support Teams and General Manager
External:
Customers; Suppliers
Job Requirements
Education and qualification:
Minimum requirements
Added advantage
Matric
Relevant Tertiary qualification e.g. Travel qualification
Experience:
- Minimum 3 5 years working in the travel industry
- Senior consultant preferable
- Amadeus Preferable
Other:
Location:
As per business needs
Travelling:
Domestic and International as per business needs
Office hours:
As per business needs
Additional:
Own transport essential
Functional / jobrelated
Competency
Proficiency required
Basic
Intermediate
Advanced
Work Independently
1
2
3
Customer centric
1
2
3
Work in a changing environment
1
2
3
Embrace company philosophies values & change
1
2
3
Microsoft Office Latest version
1
2
3
GDS Experience
1
2
3
Mid back office system experience
1
2
3
Other / soft skills
Competency
Proficiency required
Basic
Intermediate
Advanced
Systematic
1
2
3
Confident
1
2
3
Time Management skills
1
2
3
Disciplined to follow through
1
2
3
Selfdriven
1
2
3
SelfManaged
1
2
3
Flexible / Adaptable
1
2
3
Ambitious
1
2
3
Interpersonal skills
1
2
3
Passionate
1
2
3
Persistence / Resilience
1
2
3
Written and verbal communication skills
1
2
3
Required Experience:
Contract
Employment Type
Full-Time
