Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a reliable and detailoriented Customer Support Assistant to join our team in Cincinnati. The ideal candidate will be responsible for assisting customers with inquiries resolving issues efficiently and ensuring a high level of satisfaction through every interaction. This role requires strong communication skills and the ability to handle multiple tasks in a fastpaced environment.
Responsibilities
Respond to customer inquiries via phone email and live chat in a professional and timely manner
Provide accurate information about products services and company policies
Resolve customer complaints and issues effectively ensuring customer satisfaction
Maintain detailed records of customer interactions and feedback
Collaborate with internal departments to address customer concerns
Monitor customer service metrics and report recurring issues
Assist in the development of customer support resources and FAQs
Qualifications :
Skills and Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Previous experience in a customer service or support role is a plus
Excellent verbal and written communication skills
Strong problemsolving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in basic computer applications and CRM systems
Friendly patient and professional demeanor
Additional Information :
Benefits
Competitive annual salary $40000$45000
Opportunities for professional growth and internal advancement
Supportive team environment
Skills development and training programs
Fulltime stable schedule with consistent hours
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
