Front Desk Clerk
Front Desk Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
LivINN Hotels is a small business in hospitality in Burnsville MN. We are professional agile fastpaced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH.
The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration stay and checkout. An individual in this position will be expected to perform additional jobrelated responsibilities and duties as assigned and/or necessary.
Part Time: Various shift. 3pm11pm 11pm 7 am & 3pm9pm
Pay starts at $16.50 per hour shift differential applies to overnight hours. Monthly Bonus opportunity.
Benefits after 90 days include Supplemental Insurance offered.
LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race color religion creed sex pregnancy age (as defined under applicable law) national origin or ancestry disability status veteran status genetic information or any other characteristic protected by federal state or local laws.
Duties/Responsibilities:
- Efficiently manages the operations of the front desk ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcome all guests.
- Uses Magic Formula when answering reservation inquiry phone calls.
- Treat requests with professionalism tact and a courteous manner.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates discounts special offerings and community events.
- Maintains knowledge of upcoming events local area and hotel offerings.
- Performs other related duties as assigned.
- Attend meetings and training courses as required.
- Maintain proper dress code and personal hygiene as listed in Company Guidelines
- Protect customer confidentiality.
- Ensure key security.
- Complete shift duties according to checklist
- Accurately balances assigned cash drawer at end of shift.
- Process credit card settlement at daily (Night Audit)
- Process no show reservations. (Night Audit)
- Process audit (Night Audit)
- Process Cash Sheets (Night Audit)
- Ensures prompt delivery of final bills to guests.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
Education and Experience:
- High school diploma or equivalency preferred.
- Must be able to pass background check.
Physical Requirements:
- Prolonged periods of standing at the front desk and folding laundry.
- Must be able to lift up to 50 pounds at times.
- Willingness to work varying shift lengths depending on seasonal demands.
Employment Type
Part-Time
