Customer Service Representative - B066 - Boise
Customer Service Representative - B066 - Boise
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Job Description
Customer Service Representative
NonExempt
Reports To: Branch Manager
Where: On Site
POSITIONSUMMARY:
A Customer Service Representative works with clients who have orders complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process.
ESSENTIAL JOB FUNCTIONS:
The following responsibilities are subject to change based on the needs of the company and the employee level.
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash credit cards and check deposits with accurate data entry.
- Assist with inventory interacting with operation warehouse inventory control.
- Interact with customers via telephone and inperson providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
Professional Experience skills abilities:
- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multitask.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willingto learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.
PHYSICAL DEMANDS
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects small parts and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright for prolonged periods of time traverse stairs maneuver in tight spaces reach overhead squat bend kneel stoop and crouch occasionally during 810hour work shift.
BASE SALARY:
The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors including but not limited to the individuals experience education certifications knowledge skills and geography/ work location and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation such as our offered benefits including medical dental vision life insurance FSA and 401k plan holiday sick and vacation days.
Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities where their disability affects the performance of their essential job functions except when doing so would result in undue hardship.
This job description is subject to change at any time by the Company.
Required Experience:
Unclear Seniority
Employment Type
Full Time
