Service Desk Engineer

Starboard IT About Us

Starboard IT is aManaged & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven talented technology loving individuals who enjoy the challenge of successfully delivering any task or projects well the from beginning to end.

Your next Move

Are you looking for your next exciting career opportunity

Are you an engineer that loves being a consultant and working closley with clients

Are you wanting to join a boutique MSP with a great culture exposure to the latest and greatest tech and make an impact

If this sounds has peaked your interest perhaps this is the role for you have a read thorugh the below and Apply NOW!

The opportunity

Starboard IT offers an exciting opportunity for an ambitious Service Desk Engineer who wants a progressive career in IT and be a part of a dynamic environment!

Our Service Desk Engineer role is customer facing and will require you to provide technical support across professional consulting and managed services practices.

You will provide L1L3 IT support as part of the Service Desk team by being one of the points of escalation for clients and the team requiring technical assistance.

You will be involved in several projects and process improvement opportunities.

You will work collaboratively across all departments of the organisation. You will be responsible for providing MS service desk support user administration leading and implementing small projects.

Key Role Responsibilities

• Responding to and resolving incoming IT queries via email and phone or onsite (as required) both for customers and internal staff
• Evaluating and taking necessary action (assessing triaging researching) to resolve incidents requests and problems raised by customers.
• Consulting with customers on most appropriate solutions to meet their requirements.
• Ensuring all tickets are progressed & cleared within SLA escalating L3 as appropriate
• Diagnose and troubleshoot technical issues including account setup and network configuration
• Analysing and identifying root causes of major or recurring incidents then proposing and implementing solutions to prevent them happening again.
• Review propose and implement solutions to remediate the root cause of major issues.
• Being a proactive troubleshoot and providing strategic solutions to a variety of technical issues.
• Responding to queries accurately and quickly with the ability to predict customer needs and requirements.
• Participating in a rotating oncall roster to provide 24x7 coverage of critical incidents for our customers.

Skills & Requirements

• Prior Level 1 IT support experience (preferably in a managed services environment)
• Minimum of 3 years experience in the IT industry
• Experience with Office 365 and Azure AD technologies including but not limited to Exchange SharePoint and Teams
• Experience with core networking principles and technologies
• Familiarity and experience working with onpremises cloud and hybrid server environments
• A high skill level of Windows and Mac desktop support
• A do whatever it takes attitude complimented with a do it right the first time approach.
• Excellent customer service skillsproblemsolving and communication skills
• Located in Perth WA with the ability to attend client sites in Perth.
• Australian residency citizenship or a valid working visa.

What we Offer

• Competitive salary
• Training and development (we work with you on training re: certs and other areas of interest to grow your skills & devleopment)
• Work with open minded and forwardthinking management. Bring your ideas!
• Flexible hybrid working environment (workfromhome & on site)
• Work life balance (because we understand people have lives outside of work)
• Close knit team environment we enjoy a good laugh together so bring your sense of humour
• Fun social events; escape room challenges fun Team games with banter about our love of cooking eating & craft beers

If we are ticking all or most of your boxes apply now or email us at