SrNetwork Engineer-NOC L2 Customer Support
SrNetwork Engineer-NOC L2 Customer Support
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Job Description:
Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and motivated Network Engineer L2 Customer Support to join our dynamic team in Pune. As an L2 Network Engineer you will be responsible for providing advanced technical support to our customers ensuring the stability and performance of their network infrastructure. You will work closely with our L1 support team engineering team and customers to troubleshoot and resolve complex network issues.
Key Responsibilities:
Network Monitoring:
- Continuously monitor network performance and proactively identify potential issues.
- Utilize network monitoring tools to ensure optimal network operation and performance.
- Analyze network traffic and usage patterns to detect and address anomalies.
- Continuously monitor network performance and proactively identify potential issues.
Customer Support:
- Provide advanced technical support for networkrelated issues and escalate unresolved issues to the L3 support team.
- Work closely with customers to understand their network requirements and provide appropriate solutions.
- Participate in oncall rotation and provide afterhours support as needed.
- Provide advanced technical support for networkrelated issues and escalate unresolved issues to the L3 support team.
SLA Management:
- Ensure all support requests and incidents are resolved within the agreed Service Level Agreements (SLAs).
- Track and report on SLA performance identifying areas for improvement.
- Collaborate with the team to develop strategies for maintaining SLA compliance.
- Ensure all support requests and incidents are resolved within the agreed Service Level Agreements (SLAs).
Network Configuration and Maintenance:
- Configure and manage network devices including routers switches firewalls VPNs and IPsec.
- Perform network upgrades patches and maintenance to ensure optimal performance.
- Maintain uptodate documentation of network configurations and changes.
- Configure and manage network devices including routers switches firewalls VPNs and IPsec.
Incident Management:
- Lead the troubleshooting and resolution of complex network incidents.
- Coordinate with the engineering team and other stakeholders to resolve critical issues.
- Implement root cause analysis and corrective actions to prevent recurrence of incidents.
- Lead the troubleshooting and resolution of complex network incidents.
Reporting and Documentation:
- Document network configurations changes and troubleshooting steps.
- Prepare and maintain detailed incident reports and summaries.
- Generate regular reports on network performance incidents and SLA compliance.
- Document network configurations changes and troubleshooting steps.
Requirements
Qualifications:
Education and Experience:
- Bachelors degree in Computer Science Information Technology or a related field.
- Minimum of 35 years of experience in network engineering and customer support.
- Bachelors degree in Computer Science Information Technology or a related field.
Networking Technical Skillsets:
- Detailed knowledge of the OSI model and switching technologies (STP VLAN IPSLA HSRP VRRP).
- Strong knowledge of networking protocols including TCP/IP DNS DHCP BGP OSPF and MPLS.
- Demonstrates a specialist understanding of network security concepts and experience with firewalls.
- Handson experience with VPN configuration and routing protocols like OSPF BGP and IPsec.
- Experience with security and wireless technologies.
- Handson experience with network devices such as Instaroute Fortigate Cybroam Microtik Ubiquity and Cisco.
- Proficiency in configuring and troubleshooting routers switches firewalls and VPNs.
- Familiarity with network monitoring tools.
- Experience in DHCP and IP address management.
- Basic knowledge of SDWAN is an added advantage.
- Detailed knowledge of the OSI model and switching technologies (STP VLAN IPSLA HSRP VRRP).
Soft Skills:
- Excellent problemsolving and analytical skills.
- Strong communication and customer service skills.
- Good troubleshooting skills and the ability to identify and locate problem areas.
- Ability to work independently and as part of a team.
- Excellent problemsolving and analytical skills.
Tools Experience:
- Handson experience with ticketing tools like ZohoDesk and ServiceNow.
- Handson experience with ticketing tools like ZohoDesk and ServiceNow.
Certifications (Preferred):
- Relevant certifications (e.g. CCNA CCNP) are a plus.
- Relevant certifications (e.g. CCNA CCNP) are a plus.
Benefits
Benefits:
Compensation and Health:
- Competitive salary and performancebased incentives.
- Health insurance and other employee benefits.
- Competitive salary and performancebased incentives.
Professional Growth:
- Opportunity for professional growth and development.
- A dynamic and collaborative work environment.
- Opportunity for professional growth and development.
About Nexapp
Nexapp Technologies is a leading enterprise networking solutions provider specializing inclouddelivered Managed Integrated Software Defined Wide Area Network (SDWAN)solutions forB2B M2M and IoT. We connect people places and things anytime anywhere integrating private and public clouds branch offices mobility and sensors into an agile and secure enterprise network to provide a responsive reliable and secure WAN edge.
Nexapp Technologies is a Startup India registered company recognized by the Government of India for innovation in IoT WAN. We have also been recognized as aNotable Vendorin the APAC region byGartnerin their Magic Quadrant report and as one of the10 Most PromisingEnterprise Network Solutions Providers in 2019 by CIO Review India. Additionally we are proud to be accredited as aGreat Place To Work.
Employment Type
Full-Time
Key Skills
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