Client Service Representative
Client Service Representative
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Job Description
Position: Client Service Representative
Location: Blue Mountain Animal Clinic Sequim WA
Type: PartTime/Fulltime
Are you passionate about providing exceptional care to both pets and their owners Do you thrive in a fastpaced dynamic environment where your organizational skills and attention to detail make a real difference Blue Mountain Animal Clinic is looking for a dedicated and compassionate Client Service Representative to join our veterinary team!
About Us: Blue Mountain Animal Clinic is a fast growing privately owned practice committed to delivering the highest quality veterinary care. Our team of professionals is dedicated to ensuring the health and wellbeing of every pet we see and we pride ourselves on our strong client relationships. We offer a collaborative and supportive work environment where you can grow and thrive.
Position Summary: As a Client Service Representative you are a crucial member of the veterinary team responsible for delivering exceptional customer service and administrative support. This role involves managing front desk operations ensuring a welcoming and efficient experience for clients and their pets and supporting the veterinary staff in maintaining a smoothly running clinic.
Key Responsibilities
- Client Interaction: Warmly greet clients manage phone calls schedule appointments and provide service information.
- Communication: Act as the primary contact between clients and the veterinary team relaying messages accurately.
- Administrative Tasks: Handle patient records process payments and maintain appointment calendars.
- Customer Service: Resolve client concerns with tact ensuring a positive experience.
- Pet Care Coordination: Assist in coordinating pet care services including prescription refills and vaccination updates.
- Facility Maintenance: Keep the reception area clean and organized ensuring materials are wellstocked.
- Team Collaboration: Work closely with veterinary staff to ensure efficient workflow.
Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills organization and a passion for taking care of people and animals.
- Ability to multitask and work independently or with little supervision
- Ability to answer a multiline phone system with a high volume of incoming calls
- Ability to learn and retain information regarding veterinary medicine including procedures medications and other information to assist in client education and relationships.
Why Join Us
- PartTime/Fulltime positions available.
- No nights or weekends. We respect and support personal time.
- Fastpaced environment with frequent client interactions.
- Generous and competitive salary with bonus structure
- Continuing Education Allowance
- Medical; dental insurance after 90 days
- 10 days PTO per year
- Culture culture culture! We firmly believe in creating an environment where all team members are happy. Our team is strong and productive because we communicate and support each other.
At Blue Mountain Animal Clinic we love what we do and it shows! If this sounds like you and youre ready to be part of a fastpaced integrative practice where you can lead learn and grow wed love to talk with you!
To Apply: Please send your resume and a cover letter to
Blue Mountain Animal Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
