Senior Enterprise Client Success Manager
Senior Enterprise Client Success Manager
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Job Description
Life at Payoneer is a global community where youll work with colleagues all over the world in a hybrid or remote work frame. As an equal opportunity employer the only things that matter to us are your skills your drive and your desire to have a positive impact on others.
This role is also open to candidates in Israel (offices located in Petah Tikva)
What youll be spending your time on:
- Manage Payoneers Enterprise client relationships at the senior level through understanding clients business industry payment needs & flows growth opportunities.
- Develop and nurture relationships with key client stakeholders including CSuite and senior management while understanding clients strategic initiatives and decisionmaking process.
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy social platform eCommerce freelancer content distribution and others).
- Develop and drive the overall longterm strategy for accounts aligned to customer business objectives while prioritizing cross and up sell opportunities.
- Negotiate commercial & contractual terms contract renewals and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
- Interpret data (market data competitive data proprietary data and client supplied data) to include in datadriven decisionmaking process and to create a clear view on status of client
- Conduct regular business reviews with clients to establish growth goals and track performance against jointly agreed objectives
- Display accountability adaptability helpfulness and focus to better support our clients to maintain client health
Have you done this kind of stuff
- Bachelors degree in related fields with 810 years of experience in a clientfacing role in high growth technology firms ecommerce/payments firms fintech space or in a financial institution.
- Successful track records of achieving commercial targets
- Datadriven and analytical mindset
- Analytical problem solver customer obsessed team oriented
- Excellent communication and presentation skills both in person and over the phone in English.
- Ability to work with global cross functional teams including sales/BD finance marketing risk customer care legal product professional services and compliance.
- Work autonomously to own all aspects of the client relationship and be the clients advocate within Payoneer.
- Hebrew speaking an advantage but not required.
- Willingness to travel
Who we are:
Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.
#LIHybrid
Required Experience:
Manager
Employment Type
Full Time
