Customer Service Supervisor
Customer Service Supervisor
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Job Description
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
POSITION: Customer Service Supervisor
DEPARTMENT: Value Stream
LOCATION: Waterloo ON
Position Summary
Customer Service Supervisor is a key role in our Value Stream. This role will correspond and collaborate with the other leaders in the Value Stream global commercial team and channel partners to ensure an excellent customer experience. Leading a team of Customer Service Representatives (CSRs).
Essential Functions
Monitoring of customer POs meet compliance standards
Monitor order entry and maintenance of open orders per standard operating procedures
Coordinate with value stream leaders to execute and problem solve issues regarding customer orders
Creates the conditions/ opportunities/environment which brings out the best in the team
Provides leadership including setting performance standards for the team monitors performance includes corrective actions and performance appraisals.
Responsible for participating and leading hiring goal setting performance evaluation career development
Knowledge Skills and Abilities
EDUCATION
Related postsecondary education or equivalent experience is required.
A technical postsecondary or equivalent degree is preferred.
EXPERIENCE
24 years of related experience with a proven customer service track record in technical sales environment
Prior experience in a manufacturing environment is desired.
COMPETENCIES
A Customer Obsession Mindset and passion for technical sales is required.
Demonstrated ability and experience working in a dynamic deadlineoriented environment is required.
Excellent attention to detail
Ability to multitask and or pivot where required
Excellent verbal and written communication and organizational skills are required.
Proficiency in Microsoft Office applications is required.
Familiarity with ERP Systems strongly desired. JDE experience preferred.
Working knowledge of industrial equipment previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.
Physical Environment and Environmental Factors
Regularly works in an office setting.
Frequently required to stand sit talk and hear
Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs
Quadro Engineering Corp. is committed to providing a barrierfree workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Required Experience:
Manager
Employment Type
Full-Time
