Customer Success Specialist
Customer Success Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Customer Success Specialist in our very fast growing startup. If you want to be a part of creating a global product process just click the apply button to meet us.
Responsibilities:
- Customer Onboarding: Guide new customers from the sales stage to active users ensuring a seamless transition with a customerfirst mindset.
- Relationship Management: Cultivate and maintain longterm customer relationships by proactively communicating providing continuous value and supporting their goals.
- Customer Education and Training: Develop training materials such as videos facilitate product demos and maintain uptodate FAQs to enhance customer understanding and engagement.
- Product Expertise: Clearly communicate product capabilities manage customer expectations effectively and regularly update customers about new features and enhancements.
- Analyzing Customer Needs: Identify and analyze customer requirements address pain points efficiently and maintain clear feedback loops with the product team to minimize churn.
- Platform Utilization: Proactively encourage and guide customers in fully utilizing the platform by clearly articulating its value proposition tailored to their specific needs and industry.
- Service Quality Targets: Establish and monitor SLAs to ensure highquality customer service and overall customer satisfaction.
- Customer Retention and Growth: Regularly engage with customers to measure their satisfaction utilizing direct communication and data insights to support subscription renewals and potential upgrades.
Qualifications :
- Currently residing in Istanbul
- 35 years of experience in customerfacing roles (preferably customer success account management or similar positions)
- Excellent collaboration and communication skills
- Excellent organizational and data analytics skills
Additional Information :
We Offer:
- Competitive salary
- Health insurance
- Flexible working environment focused on outcomes rather than dress code or strict working hours
- Continuous professional growth opportunities supported by our learning & development fund
- Freedom to test fail and test again in a fastpaced environment
- Dynamic and collaborative work environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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