HIVSUD Case Manager
HIVSUD Case Manager
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Job Description
Position Title: HIV/SUD Case Manager
Department: Outpatient Services
Report to: Program Manager
Salary Range: $30.00
Type: Full Time NonExempt
Position Summary
The HOPWA Case Manager is responsible for providing comprehensive case management and supportive services to individuals and families living with HIV/AIDS who are or at risk of homelessness. This role involves assessing client needs developing individualized service plans and addressing barriers to housing stability. The Case Manager ensures compliance with HOPWA eligibility requirements while connecting clients to stable housing healthcare and other community resources. The ultimate goal is to support housing stability promote equitable access to services and provide ongoing advocacy and support to enhance clients quality of life.
Essential Functions
Provides support to clients in assessing appropriate housing services; makes referrals to supportive housing services in our community as appropriate and support client in navigating this process; ensures that client interactions are personcentered goalfocused and reflect each clients goal plan
Develops and maintains relationships with internal and external customers and participates in various community housing initiative committees
Assist clients in locating and maintaining appropriate housing navigating landlord relationships and addressing any barriers to longterm housing stability
Answers questions and provides information and resources available to various individuals and organizations relating to HOPWA program and Rental Assistance program activities and related services
Coordinate treatment planning of case management needs with Clinical Director and Program Manager
Advocate with and on behalf of clients needing the services provided by San Diego Homeless Court (fines fees warrants etc.
Link clients to resources that meet basic needs (e.g. dental health job training higher education etc.
Provide crisis intervention as necessary addressing immediate housing or healthrelated emergencies
Meets and provides followup with clients to provide intensive case management services as well as rehabilitation support to monitor their progress of maintaining housing; reviews and monitors client files for appropriate documentation for provision of services and referrals; maintains ongoing contact with all housing clients on a scheduled basis appropriate to their particular status and needs
Support clients in accessing appropriate medical and psychiatric services
Assist clients with medication needs linking with providers and pharmacies
Empower clients to establish and maintain a secure healthy safe and cleanliving environment
Provide support and resources to clients transitioning from residential services to sober living and outpatient services
Resolve interpersonal issues among clients when needed
Report issues that endanger the safety or wellbeing of clients or colleagues to the Program Manager
Attend all internal meetings and complete all trainings as required
Adhere to County and State documentation standards
Develop and maintain professional working relationships with agencies and service providers
Oversee and maintain all confidentiality and privacy standards for client protected health information and other information and materials in accordance with agency policies and procedures and applicable regulations and laws according to HIPAA
Other duties as assigned or necessary to support the program office and/or the agency
Minimum Qualifications
Previous Case Management experience
Knowledge of the principles and practices relative to case management
Knowledge of social welfare housing and health issues specific to the HIV/AIDS and LGBTQI communities
Cultural competency and humility in working with LGBTQI communities
Current CPR/First Aid Certification (or within 90 days of hire).
Excellent computer skills including MS Office Suite
Excellent documentation skills
Strong verbal and written communication skills
Ability to work independently and in a group setting
Ability to handle multiple tasks and shifting priorities within an outpatient setting
Ability to work productively in a fastpaced environment
Ability to take direction from the Program Manager
Excellent time management skills
Ability to complete tasks in a timely manner according to program requirements
Ability to meet documentation deadlines according to state county and program needs
Valid drivers license and reliable transportation
Successful completion of a criminal background check
Preferred Qualifications
3 to 5 years serving clients in a human service setting
Bachelors degree in Human Service or related field
Previous intake experience in an AOD outpatient or residential setting
Active registration through CCAPP CAADE or CADTP
Ensure timely renewal of registration
Case Management experience for a MediCal funded program
Experience with Alleva or other forms of electronic health records
Experience with Optum SUDPOH county forms used for AOD documentation
Written and spoken bilingual fluency in Spanish and English
Environmental Factors and Conditions/Physical Requirements Regularly lift 15 pounds and occasionally up to 50
Benefits Package
Health Premiums company paid including Acupuncture and Chiropractic Dental & Vision company paid
Flexible Spending Accounts (Health Care & Dependent Care) Generous paid time off sick & vacation
Employee Assistance Program
403(b) Retirement Employer Match up to 5
15 Paid Holidays
Life/AD&D Insurance company paid
Long Term Disability Insurance company paid
Required Experience:
Manager
Employment Type
Full Time
