Sr Manager Solutions Engineer
Sr Manager Solutions Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
You will lead a dynamic team of solutions engineers and developers driving excellence and innovation in the area of technical customer care. You will play a crucial role in managing key accounts and ensuring the successful integration and deployment of Wix solutions. Your expertise will foster collaboration across teams and contribute to the growth and retention of our enterprise customers. In your daytoday you will:
Lead and mentor a team of solutions engineers and developers setting high standards and serving as a key technical contact for major accounts
Manage technical needs of customers including onboarding postsales support product demonstrations and solution architecture design
Collaborate with sales and customer success teams to ensure technical alignment and seamless customer experiences
Oversee QA for integration flows troubleshoot issues and guide developers on Wix API architecture
Develop and execute rollout plans for new customers while providing ongoing expert support for existing accounts
Stay up to date in Wix products features and updates to provide informed guidance and solutions
Qualifications :
10 years of experience in B2B or SaaS environments with a focus on solution design and enterprise account support
Expertise in managing complex integrations and deployments with APIs and Webhooks
Deep understanding of online presence and SaaS solutions with a track record of engaging with senior stakeholders
Excellent communication and presentation skills with a detailoriented and analytical approach
A collaborative spirit with experience working across various teams within an organization
Flexibility to travel and work across different time zones with fluency in Japanese and businesslevel English
Additional Information :
About the Team
Wix Japan is an innovative team focused on expanding Wixs presence in the Japanese market. Our local team spans Marketing Sales HR Engineering and Support and works collaboratively to deliver the best Wix experiences for our customers. This position will support both Channel and Enterprise clients with a primary focus on building and nurturing relationships with major enterprises such as global telecoms directories and largescale corporations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
