Loan Servicing Specialist

LendKey a financial technology firm and leader in lendingasaservice solutions improves lives by making lending simple for credit unions community banks and their customers. LendKey partners with communitybased financial institutions helping them to digitally originate loans and to buy and sell loans with other financial institutions and fintechs.

LendKeys digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.

The Loan Servicing Specialist is responsible for Loan Servicing Collections and Maintenance functions in connection with loans and products. This includes processing forbearance refund & reapply requests preparation of payoff demand statements and loan maintenance activities such as tracking and reviewing of pending loan documents and exceptions. This person will also perform collection activities such as communicating with past due and delinquent loan borrowers and cosigners by telephone (inbound and outbound) and providing written notices to ensure full repayment or arrangement of acceptable payment arrangements. The Loan Servicing Specialist will be required to demonstrate exceptional customer service skills.

Compensation:

Starting at $18.25/hour

Additional $1 per hour when working closing shifts

Monthly bonus up to $800

Location:

Hybrid work week

Monday Wednesday in Blue Ash office

Thursday Friday option to work from home

Why work for us

We have a lot to offer those that are looking to take the next step in their career including:

Opportunity to join a growing fintech

Creative and transparent company culture

Growth potential

Comprehensive medical dental vision and life insurance benefits

21 days of paid time off

Paid training

What youll do:

Handle customer inquiries and issues throughout the lifecycle of a loan

Demonstrate indepth knowledge of loan products and systems

Effectively manage numerous individual customer accounts

Maintain confidentiality and security of borrower information

Work cohesively with internal departments to solve issues

Track document and report continuous client issues lending habits and system problems

Provide trustworthy supportive and individualized customer care

Assist with document verification and other projects as needed

Assist borrowers and cosigners with resolving outstanding loan debt through cash collections or forbearance when appropriate.

Problemsolve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws both state and federal.

Record accurate and detailed notes; update account status and borrower/cosigner information into computer system

Meet or exceed daily weekly and monthly performance goals deadlines and objectives

Counsel problemsolve and negotiate with confidence

What were looking for:

Proven ability to deal with a variety of personalities and scenarios including but not limited to borrowers cosigners clients and internal/external partners

Driven team members seeking a rewarding work environment

Excellent communication and written skills

Proven customer service skills (financial experience is not required but a definite advantage)

Teamoriented and functions well in a fastpaced environment

Strong problemsolving skills

Adaptability and ability to multitask

Courteous and positive attitude

Perform well under pressure

Ability to work 1 to 2 late nights per week (or as needed based on business needs) 11:00 am to 8:00 pm EST

Minimum education requirement: high school diploma or GED

Culture fit:

Strong desire to work for a missionbased organization that emphasizes the importance of providing exceptional customer service and aligned with our core values:Truthfulat all times;Helpfulto teammates clients and customers;Present committed & engaged to their teams and work;Drivento be courageous to make an impact; andDiligent& conscientious in executing every element of work.

LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability please let us know at.

About Us

LendKeydelivers highquality consumer loans directly to financial institutions through its digital lendingasaservice model and indirectly through ALIRO by LendKey an innovative deal network designed to enable financial institutions to buy sell and broker loans. The platform delivers the technology servicing and support that financial institutions need to establish a strong digital presence acquire loans for their balance sheets and build lifetime relationships with their partners and consumers. Lenders optimize their offerings by drawing upon LendKeys fintech platform for demand generation online decisioning loan origination loan servicing compliance expertise risk analytics and proprietary balance sheet options. LendKey currently services more than $2.7 billion in loans and has helped communitycapital providers deploy more than $6 billion in loans since 2009. VisitLendkeyfor more information.