Billing Clerk
Billing Clerk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABOUT THIS ROLE
Burlington Hydro Inc. (BHI) is seeking a Billing Clerk to join our Billing department. Reporting to the Billing Manager this role is responsible for ensuring accurate and timely billing for electric and water customers retailer settlements and maintaining water/wastewater billing records. The ideal candidate has strong organizational skills the ability to prioritize tasks effectively and a keen attention to detail.
This is an onsite position at 1340 Brant Street Burlington and is a unionized role governed by the collective agreement. Eligible employees may participate in our Hybrid Work from Home Program which allows for remote work one 1 day per week.
CORE RESPONSIBILITIES
- Maintain water meter inventory records and update account information based on Region maintenance orders
- Process new connections disconnections and meter changes ensuring accurate billing for residential and commercial customers
- Identify new residential customers requiring unmetered or flat rate water billing
- Review and investigate reports related to zero usage excessive estimates and meter reading exceptions
- Manage meter reading records including generating trouble reports maintaining schedules and providing monthly cycle and book totals for the Billing Manager
- Investigate and process billing adjustments back billing and corrections in accordance with Region instructions
- Contact customers regarding large catchup bills and high consumption as directed by the Region
- Oversee FIT/MicroFIT and Net Metering billing including account setup validation of billing quantities and preparation of payment vouchers for approval
- Create monthly invoices for the Region and support financial documentation processes
- Provide backup support for other department positions as needed
- All other duties as assigned
WHAT WE ARE LOOKING FOR
- Postsecondary degree or diploma or related experience
- 35 years of billing experience
- Electricity billing and retail settlement experience is considered an asset
WHAT YOULL NEED TO BE SUCCESSFUL
- Familiarity with Ontario Electricity Market Rules Distribution System Code and Retail Settlement Code
- Strong written and verbal communication skills
- Proficiency in MS Office including advanced skills in Word and Excel
- Excellent troubleshooting analytical and mathematical abilities
- Strong interpersonal and customer service skills with a professional positive approach
- Selfmotivated energetic and dependable with a strong attendance record
- Ability to manage multiple priorities under pressure with strong time management skills
- Adaptability to change with a demonstrated interest in process improvements
- Safety first we prioritize a safe working environment for all
- Competitive compensation we offer a competitive salary and benefits package
- Comprehensive benefits we provide health and dental benefits for you and your family along with a defined benefits pension plan
- Career growth we offer exciting challenges and learning opportunities
- Inclusive culture we promote diversity and inclusion in the workplace
Other details
- Pay TypeHourly
Employment Type
Hourly
