Responsible for overall daily operations of all food and beverage outlets and personnel. Monitor and enforce compliance with company standards policies procedures and all applicable federal state liquor health and safety regulations. Ensure that guests receive prompt and courteous service.
Essential Job Functions:
Excellent internal/external guest service;
Ensure prompt and courteous service to customers and resolve guest complaints in an appropriate and timely manner;
Monitor approve and enforce administrative procedures and policies of all F&B management personnel for accuracy timeliness and compliance with applicable policies procedures and regulations;
Personally and/or through delegated authorities responsible for all personnelrelated matters including but not limited to: interviewing hiring training scheduling coaching motivating evaluating and promoting;
Establish training goals and objectives for the department;
Assist the Director with budget goals and objectives and monitor financial aspects of the department;
Responsible for accurate inventory maintaining set levels of food and beverage and labor costs;
Ensure adherence to payroll timekeeping practices;
Work with Casino Marketing and Hosts to be aware of VIP players and events that will affect volume on a daytoday basis;
Flexibility required to fill any supervisory shift at any time if necessary and/or be present for events;
Other reasonable duties as assigned.
EDUCATION and/or EXPERIENCE:
College degree preferred
Minimum of 5 years of experience in a multiunit food and beverage operations or casino/hotel operations
Preferred:
Bilingual a plus
CERTIFICATES LICENSES REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
Must have a thorough knowledge of standards for all aspects of F&B service storeroom procedures and cooking methods
Must be highly organized and detailoriented
Must be familiar with all equipment used in F&B outlets
Must be computer literate
May be exposed to casinorelated environmental factors such as secondhand smoke bright lights and excessive noise and to commercial kitchen environmental factors
Must be able to stand and walk for extended periods of time. Other physical demands of this job may include but are not limited to: sitting bending lifting reaching pulling/pushing kneeling and squatting
Able to handle high volume and stressful situations
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