Loan Operations Specialist

Job Summary

This position will monitor and generate all written communication timely and accurately for all special loan portfolios consisting of Balloon Adjustable Rate (ARM) Loan Modification process and Servicemembers Civil Relief Act (SCRA) loans. This position will provide operational and reporting support for Investors and Government agency portfolios including maintaining and updating critical loan data within the servicing system and reviewing billing correspondence to ensure accuracy.

Responsibilities

• Updates the BKFA system with all new indices used in the calculation of the ARM portfolio.
• Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines.
• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data including changes for loan modifications due date changes and/or deferments.
• Sets up and maintains the ACH data for all loans including providing timely borrower notification. Generates drafting files to the banks. Reconciles amounts sent with amounts received from the banks and resolves all errors.
• Reviews and maintains billing cycle sweeps to ensure monthly periodic statements are prepared and delivered in accordance with CFPB regulations.
• Determines proper billing correspondence and reviews print vendor accuracy on billing statements.
• Completes all steps necessary including updates to the BKFS system to comply with the servicing requirements for loan information on Balloon Loans Pay Option ARMS and SCRA loans as needed.

Qualifications

• High school diploma or equivalent required.
• Associated Degree Preferred.
• Loan servicing experience preferred
• Full understanding of Balloon Adjustable Rate Mortgage (ARM) and SCRA loan documents preferred
• Understanding of FHA VA USDA Government loan products preferred.
• Effective verbal and written communication skills.
• Experience using Microsoft Office.
• Intermediate Microsoft Excel skills.
• Displays strong organizational skills and manages time effectively.
• Ability to multitask and deal with competing priorities.
• Ability to meet deadlines.
• Ability to adapt to a changing environment.
• Ability to understand and utilize investor guidelines.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans dental and vision insurance. We provide short term and longterm disability insurance basic life insurance 401(k) and 10 employer paid holidays. In addition we offer supplemental benefits to include life insurance critical illness and accident plans.

Environmental/Physical Demands

Work is typically preformed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sustain predictable work attendance communicate with others frequently required to stand walk sit and use arms hands and fingers to reach handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Pursuant to the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.