On-Call Usher Lead
On-Call Usher Lead
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Job Description
MADISON ELEMENTARY SCHOOL DISTRICT #38
TITLE: OnCall Usher Lead
OVERVIEW: Usher Leads set the positive tone for volunteers serving and patrons visiting the Madison Center for the Arts. Engaging as representatives of the Madison Center of the Arts (the Madison) our Usher Leads are required to be welcoming courteous helpful and respectful in their interactions with all guests staff and visitors to our campus.
QUALIFICATIONS:
- Possess strong attention to detail.
- Possess or ability to obtain a fingerprint clearance card.
- Ability to communicate effectively with individuals and groups both verbally and in writing.
- Require excellent interpersonal and networking skills.
- Ability to creatively problem solve both independently and as part of a team.
- Ability to demonstrate success in effective volunteer recruitment and management.
- Proficiency with common office software.
- Bilingual (preferred).
- Ability to pass district background check.
- Must be 18 years of age.
PERFORMANCE RESPONSIBILITIES:
Responsibilities shall include but not be limited to:
- Assist and provide excellent service through punctual Lobby and House opening/closing proper signage and clear radiocommunication with Back of House Techs Client Stage Management and Madison staff
- Deliver highquality and concise preshow briefings covering performance and event details and refreshing evacuation routes and procedures
- Manage all necessary Front of House event signage according to performance and event needs to ensure clear patron expectations and safe ingress and egress from the House
- Ensure all Front of House areas including the Lobby Veranda and Promenade are clear of debris and showready. Coordinate with Front of House Coordinator to resolve any concerns
- Supervise Volunteers and event flow handle patron complaints or concerns document event information and partner with Front of House Coordinator to resolve issues
- Effectively accomplish any tasks assigned to Volunteer Ushers in the event a Volunteer is unable to perform the assigned task. Assist in Volunteer trainings and evaluations
- Assist with performance or event setup needs such as program placement stanchions
- signholders tables and chairs as directed or cleared by the Madison staff
- Assist with seating and ticketing for groups and individuals with special needs
- Maintain integrity of merchandise sales and mobile box office
- Report all pertinent show information and any safety concerns or incidents in a clear cohesive manner. Inform Front of House Coordinator on safety concerns or incidents in a timely manner
- Serve as an event supervisor and Volunteer Usher liaison maintaining a pleasant and professional appearance and demeanor with all vendors patrons staff volunteers and visitors to the Madison campus
LANGUAGE SKILLS:
Ability to read and interpret documents in English as well as the ability to write routine correspondence in English. Ability to speak effectively in English before groups of customers or employees.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to finger handle or feel objects tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk;
The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those and employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee regularly works in an indoor environment that may be dark or low light and include sounds/music at a high volume.
SALARY SCHEDULE:
Classified Hourly Grade C $16.59/hour
EVALUATION:
Evaluated by the Theater Manger
SUPERVISION:
Supervised by the Front of House Coordinator
Employment Type
Part-Time
