Patient Liaison - Quincy MA
Patient Liaison - Quincy MA
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Who is Gather Health
Gather Health is a collective of outreach partners care partners clinicians and most importantly patient partners who work together to reshape lives and communities. We bring handson social and medical care to our patients and work around their needs both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather we show love compassion community and care.
What is this role about
Our older adult patients living in communities that we serve are faced with a variety of social challenges called Social Determinants of Health or SDOH. Internally called Gather Guide Partner this individual will work closely with our patients to identify their needs researching solutions that address various barriers and ultimately enabling them to gain access to critical resources. These challenges include things such as food insecurity social isolation and loneliness lack of transportation etc. The Gather Guide Partner (GGP) will get to know our patients and their unique situations such that they will become the trusted and consistent pointofcontact for them.
The GGP will work collaboratively with our primary care providers Medical Technician Partners (EMTs) and clinic administrators as part of the careteam model. This partnership allows us to care for the whole patient rather than only focusing on their physical health. Because of this the GGP plays a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion and ultimately achieve our vision of creating equity in healthcare.
What are some of the daytoday duties The dayinthelife of a GGP will vary depending on the needs of our patients. The majority of your time will be spent in your designated clinic where you will interact with our patients facetoface as well as over the phone virtual visits etc. Some of the daytoday duties will include but are not limited to:
- Handling phone calls (outbound and inbound) to/from patients to provide high level and customized service
- Conducting a facetoface screening with new patients to identify their individual social needs and document notes
- Guiding the patients to the exam rooms to be seen by the clinicians
- Collaborating with the patient and care team to develop personalized care plans for each patient
- Researching various resources available in the community that are relevant to the needs of our patients
- Proactively reaching out to communitybased organizations to network and identify potential partnership opportunities
- Continuously expand our network of resources to address gaps such as transportation food activities and social connections
What are the minimum requirements for this position
- Minimum of one year of experience working in medical settings communitybased organizations hospitality or other related service industries
- Knowledge of medical terminology
- Experience working oneonone with patients and/or customers
- Experience working in roles that required frequent communication on the phone and inperson
- High school diploma or G.E.D.
- Experience with basic office tools such as email Outlook calendar etc.
- Strong verbal written and reading comprehension skills in English
- Ability to work regular office hours Monday through Friday
- Ability to work for any employer in the United States
What are the nice to have preferred requirements
- Experience working with seniors or individuals with complex social needs
- Experience working in a primary care office
- Certification as a phlebotomist
- Associates or bachelors degree
- Experience as a birth or endoflife doula
What are the traits of someone most likely to succeed in this role
- Compassionate they treat people with kindness
- Patient they are not easily frustrated or flustered
- Nonjudgmental they tend to give others the benefit of the doubt
- Understanding they get that everyone has their unique struggles
- Helpful they get their fulfillment by adding value to other peoples lives
- Friendly people enjoy their company
- Outgoing they tend to enjoy mingling with others and getting to know new people
- Relatable naturally makes human connections with their warmth humor and demeanor
- Positive sees glass as is half full vs. half empty
- Flexible can easily pivot based on business needs
- Dedicated committed to serving others
- Organized manages time effectively and operates efficiently
- Reliable takes responsibilities seriously and always shows up on time
What are the hours for this position
- Monday Friday 8:00am 5:00pm
- We are a missionbased organization that is passionate about changing the way seniors experience primary care
- Our business model is unique and on the cuttingedge of the primary care industry
- Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience but also an amazing employee experience for our colleagues
- We are intentionally building a strong company culture and providing a compassionate and joyful work environment
- The organization was conceptualized founded and launched by experienced cofounders with a track record of success in the healthcare space
- We offer competitive pay and benefits for our FullTime colleagues including:
oPaid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
o11 Paid Holidays
oMedical insurance coverage (health dental vision) with no waiting period for enrollment
oShort and LongTerm disability insurance at no cost to you
oBasic life insurance coverage at no cost to you
o401K plan with 100 employer match up to 4 of income
oEmployee Assistance Program at no cost to you
oFree onsite parking
oSupplemental benefits available for discounted prices (legal services Aflac hospital indemnity
accidental death & dismemberment etc.
Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.
Employment Type
Full Time
Key Skills
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