Business Support Specialist

DSV Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv

Location: USA Mesa W. Southern Ave

Division:Solutions
Job Posting Title: Business Support Specialist
Time Type: Full Time

SUMMARY

The Information Technology (IT) Support Specialist is devoted to all facets of IT systems computer setup installation troubleshooting service upgrades and maintenance. This position will perform both technical and administrative tasks to ensure functionality and efficiency of companys systems. The Information Technology (IT) Support Specialist must be knowledgeable in all aspects of computer support and be diligent analytical and team focused. The Information Technology (IT) Support Specialist works directly with the customer/enduser offering advice training support and guidance. The Information Technology (IT) Support Specialist must be flexible to perform occasional oncall duty or tasks/support required during early morning/early evening hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Troubleshoot diagnose and repair hardware or software issues and install updates or applications
Provide global Remote User support for IMS local issues
Provide internal customer service support and enduser training via phone internet and inperson
Act as link between end users and higher level IT support
Document system performance bugs debugging and program requirements
Document new processes and maintain existing written procedures
Maintain IT assets lists up to date for all employees
Maintain and support local hardware (Computers Printers Phones Badges and Office sensors)
Assist with maintenance of the computer network and database
Follow maintenance protocols to ensure systems are secure and ready for users
Initiate new hire account user support from all aspects including hardware software new account set up and collaboration with HR
New employees IT orientation training
Collaborate with HR and Quality to provide termed employee support including termination of account and receipt of equipment
Institute protocols for the use of IT across departments and projects
Support facilities via suite maintenance by generating repair tickets and troubleshooting local issues
Coordinate performance maintenance activities (e.g. backups)
Collaborate with other professionals to maintain standards and functionality
Assist with coordination of contractors and equipment/resource allocation
Assist with design and deployment of servers directories wireless backups and personal devices.

OTHER DUTIES
Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES (IF ANY)
N/A

MINIMUM REQUIRED QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE
Education and industry work experience with a high school diploma/GED
24 years of IT experience in IT Support or similar role

SKILLS KNOWLEDGE AND ABILITIES

Ability to troubleshoot and repair computer related issues
Excellent critical thinking and problem solving skills
Strong communication customer service and interpersonal skills
Great accuracy and attention to detail
Excellent organizational and coordination abilities
Effective oral and written communication skills
SelfMotivated energetic and able to perform with minimal supervision
Ability to work in a dynamic environment
Ability to organize and prioritize a variety of tasks and projects
Ability to balance both administrative and technical tasks flawlessly

COMPUTER SKILLS

Solid knowledge of IT systems and applications
Experience with development software
Experience with ERPs (SAP Oracle etc. or Inventory Systems (WMS Purchasing Software)
Intermediate to Advanced level in Microsoft Office Suite including Excel Outlook and Teams.
Experience with Active Directory/Active Roles is a plus

LANGUAGE SKILLS

English (verbal reading writing)

PREFERRED QUALIFICATIONS
COMPTIA certification or equivalent

PHYSICAL DEMANDS

While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves computer equipment/objects up to 30 pounds and may crawl or climb into tight spaces to connect network cable. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AT WILL EMPLOYMENT

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position the expected base pay is: $27.00 $36.50 / Hourly. Actual base compensation will be determined based on various factors including jobrelated knowledge skills experience and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website employees or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.

We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of aprogressiveand versatile organisation well support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedInFacebookandTwitter.