General Manager
General Manager
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Job Description
Job Summary
The Tropical Grille General Manager performs various functionsto effectively manage both the human and material resources of their restaurantto achieve company goals. They must possess a positive attitude have strong attentionto detail be honest and reliable always maintain a professional demeanor be guestfocused have excellent communication skills with a passion to lead.
Major Tasks Duties and Responsibilities Include:
- Coordinate daily Front of House and Back of House restaurant operations.
- Lead your team to success.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality.
- Organize and supervise shifts and stay at prescribed labor budgets.
- Evaluate staff performance and provide feedback to improve productivity.
- Conduct staff evaluations on time and completely.
- Estimate future needs for goods kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations. (DHEC)
- Manage restaurants good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports weekly and conduct daily store audits.
- Promote the brand in the local community through wordofmouth and events.
- Train new and current employees on proper customer service practices.
- Manage labor
- Ability to delegate tasks
Recruit select and hire best candidates for open positions inthe restaurant
Provide counseling to all employees in written and verbal formsas well as disciplinary actions in accordance with company policies andprocedures
Develop and supervise schedules of team members. Ensure shiftsare adequately staffed
Requirements
Ability to work 50 hours a week
- Reliable transportation.
- 3 Strong Supervisory references will be required.
- A minimum of 3 years proven work experience as a Restaurant Manager Restaurant General Manager or Hospitality Manager.
- Strong food and beverage (F&B) knowledge with ability to remember and recall ingredients and dishes to inform customers and front staff
- Familiarity with restaurant management software like MobileBytes Heartland Restaurant and others.
- Strong leadership motivational and people skills.
- Time management skills
- Acute financial management skills
- AS degree in Business Administration; hospitality management or culinary schooling is a plus.
Physical Requirements
Ability to stand and walk for extended periods of time
Ability to occasionally sit balance reach with hands and armsclimb crawl kneel stoop and or crouch
Ability to lift items of up to 50 pounds
Required Experience:
Director
Employment Type
Full-Time
