Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
About Us
Duco is on a mission to reduce the time spent on datarelated work by 90. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology such as nocode the cloud and AI.
We help firms to start trusting their data by giving them one intuitive platform to automate the fronttoback processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster work smarter reduce risk and comply with regulatory requirements.
Were headquartered in London and have offices in New York Boston Wroclaw Singapore and Antwerp. Were proud to call some of the largest global financial institutions our clients including over 15 of the worlds largest international banks as well as brokers exchanges asset managers hedge funds administrators service providers and corporates.
The Role
You will be joining the EMEA Customer Success Team focused on Ducos Sell Side customers. These are the top tier banks in the financial services industry. Reporting to the EMEA Head of Customer Success your ultimate goal is to drive successful outcomes for our clients and further adoption of the Duco platform both through existing and new use cases.
Primary Responsibilities:
Lead Ducos Top Sell Side Accounts enable them on the Duco platform and help them achieve their desired outcomes and ROI
- Resulting in product adoption increased usage retention and accelerated growth.
- Understanding the customers business objectives and articulating value realisation back to the customer.
- Identify opportunities for expansion services and training. Partnering with account management to build a business case.
Build and maintain trusted advisor relationships with relevant and senior stakeholders
- Lead governance and ad hoc meetings with the relevant and senior stakeholders.
- Handle strategic account conversations and guide Senior Stakeholders on industry and Duco best practices.
Develop robust knowledge and understanding of Ducos Product Offering
- Firm understanding of how Duco can help solve our customers pain points and drive value.
- Perform demos and training on Ducos modules/offerings and connect the dots on how different parts of Duco can help address customer needs.
- Lead customer workshops driving adoption best practices and growth
- Leverage your knowledge of Duco and how it adds value for similar customers to effectively guide customers towards their desired outcomes
Be the voice of the customer within Duco and the Duco voice to the customer. Collaborate crossdepartmentally to help drive customer outcomes and deliver value
- Work closely with Product and Engineering leadership to drive the strategic roadmap customer projects and relevant initiatives
- Partner with Professional Services to deliver implementation and growth projects
- Partner with Support to ensure customer outcomes and satisfaction in BAU.
We are looking for someone with:
- 8 years experience in financial services or consulting preferably in financial services software customer success consulting or middle office operations and transformation roles
- A track record of success in tier 1 sell side or tier 1 buy side organizations
- An understanding of capital markets or post trade technology
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset focusing on realistic solutions that are both effective and efficient.
- Ownership mindset able to independently lead key customer engagements and drive outcomes
- Consultative and Technical acumen able to leverage tools like Tableau and articulate technical concepts
- Ability to travel 25 of the time
Benefits:
- Competitive salary package aligned with your skills and experience. Reviewed annually.
- Success Share or Commission bonus payments
- Healthcare cashback scheme and private medical insurance
- 4X salary life assurance
- Unlimited annual holiday because we trust our people to manage their own time off
- Enhanced family leave
- Employee Assistance Programme
- Cycle to Work and Tech Scheme
- 4 Volunteering days off
- Flexible working policy 3 days per week in office)
- Home working allowance
- Opportunity to work abroad for up to 6 weeks per year
- Personal learning and development opportunities
- Referral bonus if we hire someone great who youve recommended to us
- Spot Rewards
- Employee of the Month and Employee of the Year awards
Want to do a little more research before you apply
Disclaimer
Because we are committed to inclusivity we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process please let us know at Include your contact information the role youre applying for and how we can accommodate you.
During the interview process and after hire Duco does not discriminate on the basis of race colour gender or gender expression sexual orientation marital or pregnancy status national origin age disability religion or creed socioeconomic background or status size or any other protected characteristic.
Required Experience:
Manager
Employment Type
Full Time
