Customer Support Intern
Customer Support Intern
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Job Description
Act as aTechnoFunctional Consultant and maximize adoption of the product
Assist & trainCustomers to implement their process and help them to resolve their supportqueries
Increase overallretention and do indepth analysis to create upsell/crosssell opportunities
Eliminate risksproactively and share product feedback and experience with Product team
Showcase newlyreleased features and maximize the consumption share roadmap with customersand gather their feedback to improvise the product
Delivering andcommunicating ROI for our clients throughout the customer lifecycle
Being the trustedpartner for the customer on usecase and product functionality
Customer onboardingtraining and support
Making customers awareof resources such as knowledgebase articles tutorialshowto videos and webinars
Gathering customerfeedback and sharing it internally to improve the product and/or establishbetter Customer Support practices
Analyzing customer dataand helping them discover aspects of the product that are most beneficial tothem
Carrying out periodichealth checks to avoid churn
Firefighting duringaccount escalations
Account management andrenewals
Keeping customersupdated on changes to the product theyre using new features and new productsthey might find useful
Encouraging customeradvocacy through internal NPS surveys external reviews case studiestestimonials and referrals
Upselling andcrossselling through review of customers progress
Requirements
PreferredQualifications
We dont care about your educationdegree # of years of experience as far as your ground knowledge is solid.
Excellent verbal and writtencommunication skills
Natural sense of no I being in anyTEAM
Required Experience:
Intern
Employment Type
Full-Time
