Director of Aftermarket Parts - Lifecycle Services
Director of Aftermarket Parts - Lifecycle Services
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Job Description
Job Details
nVenia a member of the Duravant family of operating companies is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience our longstanding brands of Arpac Fischbein Hamer and Ohlson serve end customers in the consumerpackaged goods food and beverage industrial and other markets.
We are seeking a resultsdriven Director of Parts to lead and accelerate business growth in alignment with established KPIs and company goals. Reporting directly to the Sr. Director of Lifecycle Services this leadership role is essential to both departmental and organizational success. The Director of Parts will guide and mentor a team of direct reports while also collaborating with crossfunctional teams in sales engineering and operations to optimize performance. The Parts Director is responsible for developing and executing strategic plans to exceed sales targets while establishing policies procedures and budgets to support the departments infrastructure. As a key member of nVenias Lifecycle Services leadership team the Director of Parts will play a crucial role in driving financial and operational growth to meet the companys broader objectives.
ESSENTIAL RESPONSIBILITIES:
- Drive the growth and profitability of the Aftermarket Parts operation while maintaining high levels of customer satisfaction.
- Continuously identify opportunities to increase revenue improve margins and enhance customer satisfaction while controlling operational costs and adhering to budget.
- Collaborate with crossfunctional teams to identify and resolve sales process inefficiencies proposing solutions to boost growth and reduce costs.
- Set and track key performance indicators (KPIs) to measure the success of sales initiatives adjusting strategies as needed.
- Update and maintain parts processes and procedures to align with industry best practices.
- Conduct market analysis to uncover new opportunities for parts sales.
- Lead promotional efforts to expand market share and improve competitive positioning.
- Work with Marketing to develop parts business campaigns and ongoing customer communications.
- Provide input for parts forecasting and inventory optimization ensuring fulfillment processes meet customer expectations.
- Collaborate with other departments to minimize warranty exposure and drive quality improvements.
- Perform regular pricing analyses to ensure competitive pricing and communicate updates to customers.
- Analyze parts demand trends and recommend actions based on findings.
- Oversee parts organization performance from quoting to order shipment.
- Develop and deliver training programs for Parts representatives from onboarding to ongoing development.
- Coach and develop the Parts team to deliver a high level of professionalism and ease of business interaction for customers.
- Build strong working relationships with the Duravant Lifecycle Services team.
- Foster collaboration across Duravant Operating Companies to share best practices and improve processes.
- Leverage CRM ERP and other software tools to optimize operational efficiency.
POSITION REQUIREMENTS:
- Bachelors Degree in technical or business field
- 10 15 Years of related work experience; 5 years in a comparable management position.
- Experience in OEM / capital equipment industry / or aftermarket parts sales required
- Strong business analysis problem solving financial acumen and strategy development skills.
- Ability to travel up to 10 of the time
- Proficient with MS Office Suite including Excel Word and Outlook. Relevant experience with ERP/CRM applications is a bonus
- Strong understanding and experience in operations and logistics knowledge of manufacturing and engineering processes preferred
nVeniais committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth. We succeed by operating within our core values of Integrity Teamwork Respect Sense of Urgency and Winning Spirit. At nVenia we offer an excellent total rewards package that includes:
- Competitive compensation.
- Comprehensive benefits package designed to support our employees health wellbeing and financial security.
- Work/life programs designed to provide a safe secure and balanced environment.
- Education and training programs to develop and grow a highperformance workforce.
- Performancebased rewards.
Required Experience:
Director
Employment Type
Full-Time
