Order to Cash Senior Process Associate - English On Site Johannesburg
Order to Cash Senior Process Associate - English On Site Johannesburg
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1 Vacancy
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI
We are inviting applications for the role of Order to Cash Senior Process Associate English On Site Johannesburg
Were looking for someone with good knowledge and understanding of the Order to Cash process along with an inclination towards customer service.
Responsibilities
In this role youll manage all the activities related to Order to Cash domain:
Proactively contact customers for timely collection or resolution of aged receivables by regularly collecting & analyzing customer data
Resolve customer inquiries promptly & accurately by understanding customer market & needs
Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
Daily / Weekly and monthly reporting of all files (Age Analysis daily Contact outcome Cash Application tally etc. and individual Productivity numbers) ensuring accuracy and timeliness
Coordinate Payment Plan proposals prebankruptcy and post nonpayment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
Driving process improvement initiatives may require participation and contribution to special projects
Accomplish all responsibilities in line with client compliance and integrity requirements
Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
Meeting individual SLAs
Qualifications we seek in you!
Minimum qualifications
Graduate preferably Business Commerce
Relevant work experience in Order to Cash
Preferred qualifications
AR domain understanding (not required for fresher)
Good communication skills (verbal for Collections and written for rest) good interpersonal abilities
Exposure to ERPs (SAP/Oracle) on AR module
Knowledge of MS office (excel word)
What we can offer!
Attractive salary;
Stable job offers employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our awardwinning learning platform
Benefits such as Medical Aid Retirement and risk benefits
In case Genpact does not respond to your application within 30 days please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact. Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
