SDE2 - Frontend - JD - RTAA
SDE2 - Frontend - JD - RTAA
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Job Description: SDE2 (Frontend) for RealTime Agent Assist
Location: Bengaluru
About us
Founded in June 2016 Mihup is an AIpowered conversation intelligence platform that provides realtime personalized insights to contact center agents to improve sales and customer experience resulting in revenue growth reduced customer churn and improved brand image. Our team is composed of engineers machine learning scientists and product specialists from leading institutions. Our clients include global Fortune 500 companies and we are on track for aggressive expansion in India and globally. We are backed by Accel Partners and IdeaSpring Capital.
About the Role
As a Software Development Engineer 2 (SDE2 you will be responsible for developing Mihups RealTime Agent Assist (RTAA)/ Supervisor Assist frontend systems including a desktop application and browser extension. This innovative product empowers contact center agents and supervisors by delivering realtime assistance during customer interactions. Using advanced ASR NLP and LLM technologies the platform simplifies tasks like call summaries contextual suggestions and issue resolutions enabling agents to provide exceptional customer experiences.
You will work with stateoftheart frontend technologies to build lowlatency highperformance solutions with minimal memory and CPU footprint. This role offers an opportunity to design and implement scalable reusable and responsive user interfaces while collaborating closely with Product Managers Architects and Engineers to solve complex problems effectively.
Key Problem Areas
LowLatency Data Processing: Build frontend systems capable of processing realtime interaction data efficiently with minimal resource usage.
Scalable UI Development: Design and implement reusable components for desktop applications and browser extensions using modern frontend technologies.
Agent & Supervisor Experience: Create intuitive interfaces that deliver actionable insights to agents and provide supervisors with tools to monitor and interject effectively.
Integration with Backend Systems: Ensure seamless communication between the frontend and backend for realtime data and updates.
Performance Optimization: Optimize applications for fast response times smooth interactions and a superior user experience.
Key Responsibilities
Develop and test endtoend user interfaces with a focus on reusability scalability and performance using React Redux TypeScript HTML and CSS.
Work collaboratively with crossfunctional teams including product backend design and QA to deliver highquality competitive products on time.
Build and maintain userfacing elements for realtime interaction analysis and reporting.
Write and optimize Python scripts to enable desktop resource management and enhance overall system performance.
Conduct code reviews to ensure highquality standards and adherence to best practices.
Identify and optimize existing behavior and features ensuring continuous improvements in performance and usability.
Collaborate on architectural decisions and technical roadmaps for the RTAA frontend systems.
Explore desktop resource optimization and processing techniques to improve performance in lowresource environments.
Expectations
Bachelors Degree in Computer Science or equivalent field.
4 years of experience in enterprise UI development.
Proficiency in modern JavaScript frameworks such as React Redux and TypeScript with strong knowledge of HTML and CSS.
Experience with Python scripting for resource optimization and performance enhancements.
Solid understanding of browser internals performance optimization techniques and debugging tools.
Experience with build tools like Webpack or Parcel.
Strong coding skills with a solid grasp of data structures and algorithms.
Demonstrated ability to collaborate effectively with crossfunctional teams in a fastpaced environment.
Interest and motivation to explore desktop optimization ASR/NLP integration and other cuttingedge technologies.
Ambition to learn and grow into the role.
Passionate about delivering exceptional user experiences and solving challenging problems.
Why This Role Matters
This role is critical in shaping the userfacing aspects of Mihups RealTime Agent Assist platform delivering intuitive scalable and highperformance interfaces. By contributing to the development of innovative frontend solutions the SDE2 will directly impact agent productivity and customer satisfaction in contact centers.
Employment Type
Full Time
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